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About the Role

The Director of Practice Operations directs and administers day-to-day operations of Whitney Young medical clinic operations. This role ensures access to high-quality health care in an efficient and cost-effective manner, supporting the organization's mission.

Responsibilities

• Directs and administers day-to-day operations of clinic facilities.
• Oversees clinical operations, productivity, and efficiency.
• Collaborates with finance for data collection and payment capture.
• Identifies patient healthcare needs and implements tailored care options.
• Ensures economical and efficient performance aligned with strategic goals and budget.
• Develops and implements policies and procedures for high-quality health care services.
• Develops and implements strategic decisions affecting clinical operations.
• Resolves escalated operational issues.
• Increases efficiency of clinical resources and manages capacity based on utilization.
• Develops local clinical operational policies and provides expert advice.
• Ensures effective staff utilization and recommends improvements to support services.
• Makes recommendations for performance improvement and increased patient access.
• Develops practice management protocols, manages daily operations, and oversees provider utilization reporting.
• Ensures financial goals and KPIs align with benchmarks and targets.
• Mentors and coaches teams for problem-solving and productivity.
• Leads and guides the WYH Revenue Cycle Committee.
• Oversees internal and external referral processes.
• Reviews and updates health information policies and procedures.
• Develops and presents training on Health Information policies and procedures.
• Establishes goals for health information functions at each practice location.
• Oversees Release of Information (ROI) process.
• Communicates with program staff to ensure complete and accurate medical records.
• Participates in program audits for medical record integrity.
• Ensures Health Information functions adhere to AHIMA and HIPAA standards.
• Manages processes for handling internal and external mail.
• Provides EHR support, including training, issue resolution, and operational assistance.
• Participates in the Athena Super User workgroup.
• Provides training for new staff on EHR subjects.
• Supports EHR process improvement initiatives.
• Ensures medical records information is complete for audits.
• Assists with the development of location/unit specific goals and outcome measures.
• Interprets and implements organizational goals between management and staff.
• Manages departmental personnel matters, including employment, training, and termination.
• Completes performance evaluations for designated staff.
• Ensures staff competencies through orientation, evaluation, and ongoing education.
• Monitors departmental expenses.
• Monitors staff overtime and staffing patterns for efficiency.
• Ensures direct reports' productivity meets or exceeds standards.
• Updates knowledge of patient delivery models and healthcare management trends.
• Acts as a role model for WYH Policies and Procedures.
• Demonstrates excellence in customer service.
• Communicates HIPAA compliance, corporate compliance, and client confidentiality.
• Ensures compliance with local, state, and federal regulations and accreditation standards.
• Adheres to National Patient Safety Goals.
• Completes other duties as assigned.

Requirements

• Bachelors’ Degree in Health Care Administration or related field or ten (10) or more years of Practice Management experience in an ambulatory care setting.
• Five (5) or more years of managerial or supervisory experience.
• Demonstrates excellent verbal and written communication skills.
• Demonstrates cultural sensitivity and competency related to populations served.
• Advanced skills in MS Office suite.
• Knowledge of EHR platform(s).
• Experience in conflict resolution.
• Prior experience in a community-based healthcare setting.

Skills

• Practice Operations Management
• Health Information Management
• Electronic Health Records (EHR)
• Leadership
• Human Resources Management
• MS Office Suite
• Conflict Resolution
• HIPAA Compliance
• Customer Service

Location

• Whitney Young medical clinic operations

Work Type

• Full-time

Experience Level

• Director
• 10+ years Practice Management experience
• 5+ years managerial or supervisory experience

Education Level

• Bachelors’ Degree in Health Care Administration or related field
• Masters’ in Business Administration (Preferred)

Salary/Compensations

• $105,000 - $120,000 annually

About the Company

• Whitney Young medical clinic operations
• Health Center

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.