Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Responsible for providing exceptional customer service, receiving customer requests, analyzing transactions, and supporting sales operations.
Responsibilities
- Receives customer requests by telephone or email; analyzes requests, provides information requested and routes request to proper person.
- Analyzes transactions, corrects records, and adjusts errors.
- Supports Sales Region and provides samples for sales reps.
- Maintains liaison with other departments for order completion.
- Enters sales orders into the system, contacts customers to ascertain data omitted on orders, resolves customer questions related to orders, provides price quotations, traces status of orders through traffic and production departments at plant locations.
- Addresses and resolves EDI errors.
- Assists in pricing management in SAP as provided by Pricing Administration.
- Manages all key communications to customers such as product discontinuation, changes to standard product specifications, planned shutdowns, policy changes, etc.
Requirements
- Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
- Capable of effectively managing job-related stress and fostering productive workplace interactions.
Skills
- Microsoft Office
- Microsoft Teams
- SAP
- AS400
Location
- Corporate Headquarters
Work Type
- Office Setting
Experience Level
- 3-5 years related call center experience
Education Level
- Bachelor’s degree (B.A.) from a four-year college or university preferred
About the Company
- Inteplast Group is an Affirmative Action and Equal Opportunity Employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
- If you need a reasonable accommodation for any part of the employment process, please contact us by email at applicantaccommodation@inteplast.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
- For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.