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About the Role

Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.

Responsibilities

Act as a brand ambassador for The Coca-Cola Company, representing the brand externally and acting as the voice of consumers and stakeholders internally across phone, social media, Livechat, and email.
Answer consumer questions and requests regarding a variety of topics, focusing on promotions, new products, or quality issues.
Provide exceptional customer support to clients through various channels, primarily email and online messages.
Collaborate with the customer support team to resolve issues and improve service.
Assist in identifying and implementing service improvement initiatives.
Foster a collaborative team environment focused on excellence in customer interactions.
Support in documenting and presenting customer support strategies and outcomes.
Drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.

Requirements

Initial customer support experience and/or community management experience.
Strong communication skills.
Proficiency in customer support tools and software such as Sprinklr is highly valued.
Must be a team player who thrives in collaborative environments.
Must be detail-oriented and excel in fast-paced, service-driven settings.
Must be an enthusiastic learner committed to advancing customer support skills.

Skills

English (fluent)
Finnish (Fluent) OR Swedish (Fluent)
Client interaction
Issue resolution
Service improvement
Customer satisfaction
Sprinklr

Location

London
Remote

Work Type

Permanent
37.5h a week
Full time
Hybrid

Experience Level

Some initial Customer Support experience and/or Community Management
First experience as a customer support specialist or in Social Media Community Management

Education Level

Degree in Business, Communications, or a related field

About the Company

Konecta is a dynamic and innovative Consumer Support & Service global firm.
The team collaborates very closely with Coca-Cola’s teams.
This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola.
You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship.

Equal Opportunity

We are an equal employer and welcome applications from all backgrounds.