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About the Role

As a Level 3 Coach and the first step into size? management, you will aid the management team in the day-to-day running of the store. Your focus will be on creating a positive working environment while ensuring the sales team consistently delivers exceptional service that exceeds customer expectations.

Responsibilities

• Work alongside the store manager and assistant manager to ensure the team delivers exceptional customer experiences.
• Assist in the opening and closing of the store and money handling as a key holder.
• Address customer complaints and inquiries, providing optimal resolutions.
• Monitor sales team performance daily to ensure targets are met and exceeded.
• Utilize business knowledge and reports to assist with product placement of key selling lines.
• Manage deliveries and stock handling in a timely manner, adhering to stock control procedures to minimize loss and maximize profits.
• Uphold company standards, acting as a mentor, leader, and positive role model.
• Ensure daily briefs and Head Office communications are shared and understood by the team.
• Implement and delegate tasks with follow-up, leading by example with a hands-on approach.
• Assist with the induction and training of new starters and the development of existing colleagues.
• Manage daily tasking requirements and replenishment systems to ensure the sales floor is always stocked.
• Conduct work in a safe and responsible manner.
• Engage with the visual team to develop merchandising skills, standards, and commercial opportunities.
• Understand and apply KPIs (Footfall, ATV, USP, Conversion) to drive and exceed store targets.

Requirements

• Experience in a supervisory role is preferred but not essential.
• Strong work ethic and effective time management skills.
• Self-motivated, adaptable, and resilient.
• Problem-solving abilities.
• Knowledge of Microsoft Office (Outlook, Word, Excel).
• Excellent communication skills.
• Experience in Visual Merchandising would be advantageous.
• Commercially driven.
• Flexible with working hours to meet business needs.

Skills

• Customer service
• Communication
• Microsoft Office
• Visual Merchandising
• Leadership
• Team motivation
• Stock management
• Merchandising
• KPI analysis

Location

• In-store

Work Type

• Full-time

Experience Level

• Supervisory experience preferred

Benefits

• 25% discount on products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through online benefits platform (TELUS Health)
• Access to digital health and well-being services through benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses
• Access to apprenticeships & accredited qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks
• Opportunities to volunteer for JD Foundation
• Employer engagement forums
• Incremental Holiday Allowance
• Staff Discount On JD Group and other brands within the organisation

About the Company

• Established in 2000, size? is an influential, leading streetwear brand connected by fashion, music, sport, and art.
• The brand supplies customers with footwear, apparel, and accessories from global brands.
• size? offers highly sought-after worldwide exclusive product releases, including collaborations with major brands.
• The size? brand showcases and celebrates streetwear cultures through size?collections.
• size? works with creative universities through size?syllabus.
• The size? franchises play a core role in connecting with customers.