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About the Role

The Client Information Applications (CIA) team aims to transform and support client data capabilities that power core processes and key insights for Personal Banking & Commercial Banking. This Senior Product Manager role will align data and technology capabilities with organizational strategy, drive cross-functional teams to deliver value, and achieve business outcomes. The role will collaborate with senior leadership on the enterprise client master data management solution roadmap, acting as a central integrator for agile delivery squads and building strong stakeholder relationships.

Responsibilities

Act as a central integrator for the delivery squad, communicating the CIA mission and roadmap.
Contribute to the prioritization and refinement of the development lab’s backlog.
Support the management of CIA financials and connect investments with business outcomes.
Participate and lead agile ceremonies to ensure the delivery squad remains focused on the CIA roadmap.
Serve as the voice of the customer and client data subject matter expert.
Establish clear business requirements to communicate stakeholder needs to the lab.
Present wins, progress, risks, and dependencies to leadership.
Foster strong relationship management practices with key stakeholders.
Build relationships with stakeholders to deliver fit-for-purpose client data solutions.
Provide advisory services on application capabilities and data availability for external projects.
Manage expectations by setting clear priorities, communicating timelines and trade-offs, and articulating outcomes.
Develop solutions in partnership with stakeholders, architects, developers, and QA engineers.
Identify and escalate control gaps that expose the organization to data risks with recommended mitigants.
Define, prioritize, and implement controls within the application for technological, operational, and regulatory resilience.
Partner with Data Management Office, Chief Data Office, and Data Privacy teams to adopt data management standards.
Ensure continuous monitoring and improvements to the application’s control framework.
Ensure appropriate processes are in place to identify, track, and resolve incidents pertaining to the application.

Requirements

At least 7 years of proven work experience.
Strong understanding of master data management and analytics best practices with experience in executing and implementing enterprise-wide initiatives.
Exceptional leadership, relationship, and stakeholder management skills with the ability to impact and influence.
Ability to contribute to a compelling vision and advocate for client needs with multiple partners.
Experience as a Product Manager within the agile methodology framework, including setting product vision, building and maintaining backlogs, constructing release plans, and defining product performance metrics.
Proven ability to apply critical thinking and structured problem-solving skills, consistently converting loosely defined problems into well-scoped initiatives, measurable outcomes, and executable roadmaps.
Strong business acumen to support effective prioritization and communication.
Understanding of the product lifecycle and application dispositions, from go-to-market research to sunsetting legacy technology.
Knowledge of API product management, including RESTful services, SOAP services, versioning, and developer experience.
Strong knowledge of event-driven architecture and event streaming technology, including Kafka, to support real-time business processes.
An understanding of the regulatory landscape as it pertains to Client data is an asset.
Understanding of Client data privacy rules is an asset.
Technical understanding of DB2 database, z/OS operating system, web services, and data warehouses is an asset.
Foundational knowledge of client data, client processes, data domains, and RBC’s businesses.
Comfortable with ambiguity, adept at navigating change, and have the ability to prioritize and multitask under pressure.
Excellent written and verbal communication skills with the ability to evaluate and articulate complex information.
Strong problem-solving and strategic mindset with a strong understanding of our revenue-generating businesses and financial literacy.

Skills

Agile Facilitation
Cross-Functional Collaboration
Data Lineage
Data Quality Control
Master Data Management (MDM)
Metadata Management
Scrum Ceremonies
Stakeholder Management

Location

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
Toronto
Canada

Work Type

Office 3 to 4 days a week
Full time
Regular

Experience Level

Senior

Benefits

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.