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About the Role

The Director of Outpatient Services leads daily operations and long-term success of the facility’s PHP and IOP programs. This role is accountable for achieving key performance targets in volume growth, financial performance, patient experience, and clinical quality through clinical excellence, operational rigor, referral growth, and standardized care delivery. The Director serves as a clinical leader, performance coach, and community advocate, ensuring seamless patient transitions.

Responsibilities

Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups.
Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum.
Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs.
Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.
Hire, onboard, and retain a high-performing team.
Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.
Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
Develop and assist with the development and implementation of policies and procedures.
Ensure accurate and timely documentation of patient records and services delivered.

Requirements

Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
Experience with PHP and IOP levels of care strongly preferred.
Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.
Supervises a team of employees.

Skills

Clinical leadership
Operational rigor
Referral growth
Standardized care delivery
Performance coaching
Community advocacy
Business development
Outreach activities
Strategic growth initiatives
Expansion planning
Program development
Team supervision
Training
Mentorship
Compliance
Quality assurance
Policy development
Procedure implementation
Documentation

Location

Onsite in Austin, TX

Work Type

Onsite
Full-time

Experience Level

Director
4+ years in behavioral healthcare
2+ years operations and managerial experience

Education Level

Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD

Salary/Compensations

$105,000-120,000 annually

Benefits

Relocation Assistance
Professional Growth & Career Pathing
Executive Mentorship
Competitive Salary & Bonuses
Comprehensive Health Benefits - Medical, dental, vision, 401(k) with Company Match
Generous PTO - Includes vacation, holidays, extended sick leave, and mental health days.
Industry-Leading Training & Support

About the Company

Cross Creek Hospital is an acute psychiatric hospital in Austin, Texas, offering approximately 196 licensed beds following a recent expansion to meet growing behavioral health needs in the region.
The hospital provides inpatient, partial hospitalization (PHP), and intensive outpatient (IOP) services for children, adolescents, adults, and older adults.
Cross Creek Hospital treats a wide range of mental health conditions and co‑occurring substance use disorders, including depression, bipolar disorder, anxiety, PTSD, schizophrenia, and substance dependence, with detox services available as needed.
Join a mission-driven team dedicated to making a real impact in behavioral health.
Together with Ascension Seton, you’ll work alongside experienced clinicians in a collaborative environment where your expertise is valued and your work helps patients build healthier futures.

Equal Opportunity

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.