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About the Role

Vantage is seeking a Customer Success Manager to join their growing team. This role is technical and product-oriented, serving as a subject matter expert for customers. You will manage the post-sale customer lifecycle, acting as a trusted advisor and advocating for customer needs within Vantage. The ideal candidate enjoys infrastructure and helping companies optimize their cloud costs.

Responsibilities

• Own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
• Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution.
• Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption.
• Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model.

Requirements

• 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.
• Previous experience with FinOps Cloud Cost Management solutions.
• You have a bias for action and believe in continuous development, ambiguity is in your comfort zone.
• Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts.
• Strong emotional intelligence and the ability to empathize with customers.
• A kind person.

Skills

• FinOps Cloud Cost Management
• Communication
• Attention to detail
• Customer engagement
• Technical expertise
• Product knowledge
• Cloud infrastructure
• Monitoring and observability
• Data Visualization
• Financial product experience

Location

• United States

Work Type

• Remote-friendly
• Full-time

Experience Level

• 5+ years

Education Level

• FinOps Certified Practitioner
• FinOps Certified FOCUS Analyst
• FinOps for AI
• FinOps Certified Engineer
• AWS Cloud Practitioner (Foundation)
• Microsoft Certified (Azure Fundamentals)
• Google Cloud Digital Leader

Salary/Compensations

• $140,000 - $160,000

Benefits

• Equity
• 401(k) plan
• Medical benefits
• Dental benefits
• Vision benefits
• Education stipends

About the Company

• Vantage is building a cloud cost transparency platform to help analyze, report, collaborate on, and optimize cloud infrastructure costs.
• The company is led by a CEO and CTO with prior experience at DigitalOcean.
• Vantage has approximately 55 employees and is based in New York City, with a remote-friendly culture.
• Current customers include Square, Circle CI, Metronome, Decagon, and Temporal.
• Vantage is backed by investors including Andreessen Horowitz, Scale Ventures, Matthew Prince, Calvin French Owen, Ben and Moisey Uretsky, Stephanie and Nat Friedman, Julia Lipton, and Brianne Kimmel.