Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Leads complex, customer-facing programs across Cisco technologies and services, translating customer priorities into coordinated execution and measurable business outcomes. Accountable for driving delivery performance, stakeholder alignment, financial discipline, governance, risk management, and continuous improvement across the program lifecycle, supported by responsible use of AI and automation.

Responsibilities

• Lead customer projects and programs across Cisco technologies and services from initiation through closure.
• Translate customer priorities into program strategies, roadmaps, delivery plans, milestones, and measurable business outcomes.
• Manage scope, schedule, budget, quality, financial performance, customer satisfaction, risks, dependencies, and change.
• Coordinate internal and external stakeholders and present program performance, financials, risks, recommendations, and decision points to executive audiences.
• Establish program governance, communications, escalation, risk-management, and change-control practices; identify issues early and lead mitigation and recovery planning.
• Manage forecasting, invoicing, revenue, cost, margin, and accurate reporting across Cisco Systems.
• Apply Agile, Waterfall, or hybrid delivery methods based on program and customer needs while maintaining Cisco delivery, financial, contractual, documentation, and operational standards.
• Apply technical knowledge to shape delivery plans, manage integration points, and connect technical execution to customer and business outcomes.
• Coach project and program managers and promote consistent delivery practices, knowledge sharing, and continuous improvement.
• Apply approved AI, analytics, and automation tools to improve planning, reporting, forecasting, risk detection, communications, and program closeout.
• Identify opportunities to reduce manual effort and improve productivity, quality, cycle time, and delivery outcomes through practical use of AI and automation.
• Validate AI-assisted outputs and automation for accuracy, relevance, customer context, appropriate controls, and traceability.
• Maintain human accountability for customer commitments, financial actions, approvals, and decisions informed by AI.

Requirements

• Bachelor’s degree with 8+ years of relevant experience, Master’s degree with 6+ years, doctoral degree with 3+ years, or equivalent relevant work experience.
• Current Project Management Professional (PMP) certification from the Project Management Institute or a comparable recognized project management certification.
• Progressive project or program-management experience delivering complex, customer-facing engagements within Professional Services, management consulting, systems integration, or comparable enterprise services environments.
• Demonstrated practical experience applying AI, automation, AI-enabled workflows, or agents beyond basic conversational or chatbot use, including at least one example with measurable or clearly defined business or operational impact.
• Strong executive and customer-facing communication, presentation, facilitation, negotiation, and problem-solving skills, with demonstrated ability to think on your feet and navigate ambiguity.
• Ability to translate technical concepts, delivery performance, and data into measurable customer and business outcomes.
• Experience within leading management consulting, technology consulting, systems integration, or enterprise Professional Services organizations.
• Experience applying AI-enabled tools, automation, or agents to project management, PMO, service-delivery, or operational processes, with demonstrated ability to articulate the resulting business value.
• Working knowledge of Cisco architectures, technologies, business processes, operational tools, and service-delivery practices.
• PMI-CPMAI, PgMP, Agile, Scrum, ITIL, change-management, financial-management, Cisco technical, or other relevant professional certifications.

Skills

• AI
• Automation
• Project Management
• Program Management
• Stakeholder Management
• Financial Management
• Risk Management
• Agile
• Waterfall
• Communication
• Presentation
• Negotiation
• Problem-solving
• Technical Concepts Translation

Location

• Pittsburgh

Work Type

• Onsite

Experience Level

• 8+ years relevant experience (Bachelor's)
• 6+ years relevant experience (Master's)
• 3+ years relevant experience (Doctoral)

Education Level

• Bachelor's degree
• Master's degree
• Doctoral degree
• PMP certification
• PMI-CPMAI
• PgMP
• Agile
• Scrum
• ITIL
• Change Management certification
• Financial Management certification
• Cisco Technical certification

Salary/Compensations

• $130,200.00 - $180,500.00 (U.S. and/or Canada)
• $160,800.00 - $253,200.00 (New York City Metro Area)
• $142,900.00 - $246,200.00 (Non-Metro New York state & Washington state)

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short-term disability coverage
• Long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt)
• Flexible vacation time off program (exempt)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Up to 80 hours of unused sick time carried forward
• Additional paid time away for critical or emergency family issues
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses (non-sales roles)
• Performance-based incentive pay (sales roles)
• Grants of Cisco restricted stock units

About the Company

• At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
• We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
• These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
• Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
• We work as a team, collaborating with empathy to make really big things happen on a global scale.
• Because our solutions are everywhere, our impact is everywhere.
• We are Cisco, and our power starts with you.