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About the Role

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) department seeks a Program Advisor (PS VII) for MCS Operations. This position is key to managing internal reviews of memorandums, legislative reports, and other critical deliverables, contributing significantly to MCS's mission of delivering quality, cost-effective services to Texans. The ideal candidate thrives in an environment emphasizing teamwork, excellence, curiosity, critical thinking, and integrity.

Responsibilities

Manages DEC correspondence, routing, and external communications, ensuring materials meet agency standards and coordinating related projects.
Assists MCS Operations leadership with daily operations and oversight of operational functions and initiatives.
Prioritizes, assigns, tracks, monitors, and reports on program initiatives.
Prepares and approves high-quality letters, memoranda, analyses, reports, job descriptions, presentations, agendas, bill analyses, and other assigned writing tasks.
Prepares responses to public, stakeholder, and legislative inquiries.
Identifies staff training needs and develops guidance to support staff development.
Collaborates with organizational areas within MCS and other health and human services divisions.
Serves as a liaison to program staff and other agencies on programs and initiatives managed by MCS.
Provides input, technical assistance, and guidance to internal staff and other HHS agencies during the development and implementation of program changes and new initiatives.
Works with and presents to community and professional groups, HHSC programs, state agencies, legislative staff, Medicaid managed care organizations, and public stakeholders.
Provides information and technical assistance, identifies needs, helps resolve issues, and prepares oral presentations and written materials.
Performs other duties as assigned to support MCS Operations priorities and agency needs.

Requirements

Graduation from an accredited four-year college or university with major coursework in business administration, health or public administration, political science, organizational leadership, or related field.
Three years of full-time work experience in a health and human services field (a master’s degree may substitute for one year of work experience).
Experience analyzing performance data, value streams/workflows, or policy impacts to inform decision making.
Experience in strategic business planning with leadership teams.
Experience with Smartsheet, preferred.
Experience with continuous process improvement methods, preferred.

Skills

Ability to work collaboratively across MCS to accomplish objectives.
Keen attention to detail and the ability to implement creative solutions to problems.
Able to balance team and individual responsibilities.
Ability to exercise sound judgment and maintain confidentiality.
Ability to manage sensitive issues with diplomacy.
Ability to coordinate across divisions/departments to achieve shared objectives.
Ability to operate independently in a fast-paced environment.

Location

AUSTIN

Work Type

Full time
Telework may be available

Experience Level

Three years of full-time work experience in a health and human services field (a master’s degree may substitute for one year of work experience).

Education Level

Graduation from an accredited four-year college or university with major coursework in business administration, health or public administration, political science, organizational leadership, or related field.

Salary/Compensations

$5,797.66 - $8,187.00 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

The Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans.
HHSC's Medicaid CHIP Services (MCS) department is driven by its mission to deliver quality, cost-effective services to Texans.
The Operations department delivers infrastructure for both the managed care and fee-for-service delivery models within Texas Medicaid, serving approximately 4 million Texans.
The Operations department consists of various units that oversee claims and encounter processing, provider enrollment and credentialing, provider recoupment and vendor holds, provider resolution and administrative appeals, electronic visit verification, administration of drug benefits, drug manufacturer rebates, outpatient drug formulary, member enrollment processes for certain waiver programs, and a modernization team focused on transforming the existing infrastructure.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.