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About the Role
The Assistant Manager acts as a leader in the absence of, or in support of, the Store Manager. They behave as a business owner within the marketplace and LensCrafters organization, representing LensCrafters as the premier destination for all vision needs and delivering key performance metrics.
Responsibilities
- Deliver quality and improvement to meet or exceed all key performance indicators (KPIs) including Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention Goals, Net Promoter Score, and Current year objectives.
- Demonstrate understanding of retail business and the capability to transfer knowledge to superior sales and business results.
- Learn and understand the competition and market trends.
- Support the store manager in diagnosing the business and leveraging the synergies of Retail, Lab & Doctor to drive positive results.
- Support store business plans to maximize sales & profit, leverage strengths & address opportunities for recovery.
- Partner with store manager to lead a team through strong knowledge & skills.
- Provide training & guidance to team members.
- Deliver clear & constructive feedback in a timely manner.
- Inform store manager of any situation that may require development or disciplinary action of others.
- Support recruiting, help select high caliber team & create talent pipeline.
- Follow guidelines to optimally staff store.
- Show great pride in store appearance & execute visual directives.
- Strive to maintain positive working relationship with doctors.
- Adhere to & ensure compliance of team to Company policies & procedures.
- Meet or exceed all goals.
- Anticipate problems before they occur; explore underlying reasons and root cause; strive for long-term solutions to problems.
- Perform & understand administrative duties.
- Maintain a safe working environment for all.
- Work a flexible schedule, including nights & weekends.
- Provide expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.
- Adjust &/or repair eyewear.
- Present and dispense eyewear & create a lasting impression.
- Perform accurate digital measurements.
Requirements
- High School graduate or equivalent
- Current & valid state Opticianry license
- 1+ year(s) management/supervisory experience with direct reports
- Knowledge of retail operations, processes & policies
- Strong basic math skills
- Familiarity with cash register, computers & calculators
- Must have a strong command of the English language for all written correspondence & oral communication
- Strong communicator & listener
- Demonstrated high-level of selling skills
- Proven ability to problem solve
Skills
- Selling skills
- Communication
- Listening
- Problem solving
- Leadership
- Retail operations
- Customer service
- Opticianry
- Eyewear adjustment and repair
- Digital measurements
Location
- Store # 001162
Work Type
- Full-Time
Experience Level
- 1+ year(s) management/supervisory experience
- Previous experience in leadership position within retail & customer service industry
Education Level
- High School graduate or equivalent
- College degree or equivalent
Salary/Compensations
- $24.65 - $38.45 per hour
Benefits
- Competitive bonus and/or commission plan
- Health care
- Retirement savings
- Paid time off/vacation
- Various employee discounts
About the Company
- LensCrafters is a place for visionaries, pairing state-of-the-art technology with a personal approach to eye care.
- LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products.
- Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
- Native Americans in the US receive preference in accordance with Tribal Law.