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About the Role

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.

Responsibilities

• Delivers quality and improvement to meet or exceed all key performance indicators (KPIs) including Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention Goals, Net Promoter Score, and Current year objectives.
• Demonstrates understanding of retail business and the capability to transfer knowledge to superior sales and business results.
• Learns and understands the competition and market trends.
• Supports the store manager in diagnosing the business and leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require development or disciplinary action.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in store appearance & executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to & ensures compliance of team to Company policies & procedures.
• Meets or exceed all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
• Performs & understands administrative duties.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.
• Provides expertise & product knowledge on lens choices based on patient’s vision needs & doctor prescription.
• Adjusts &/or repairs eyewear.
• Presents and dispenses eyewear & creates a lasting impression.
• Performs accurate digital measurements.

Requirements

• High School graduate or equivalent
• Current & valid state Opticianry license
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

Skills

• Leadership
• Business Acumen
• Sales
• Customer Service
• Team Training
• Feedback Delivery
• Recruiting
• Staffing
• Visual Merchandising
• Problem Solving
• Administrative Duties
• Opticianry
• Product Knowledge
• Eyewear Adjustment & Repair
• Digital Measurements

Location

• Store # 000774 LensCrafters

Work Type

• Full-Time

Experience Level

• 1+ year(s) management/supervisory experience with direct reports
• Previous experience in leadership position within retail & customer service industry

Education Level

• High School graduate or equivalent
• College degree or equivalent

Salary/Compensations

• 23.53 - 36.70

Benefits

• Competitive bonus and/or commission plan
• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts

About the Company

• LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
• LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions.
• Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Equal Opportunity

• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.