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About the Role

We are looking for an Assistant Manager, Client Development who will be a brand ambassador and business leader focused on delivering extraordinary experiences for internal team and clients. They will play a crucial role for driving the business, coaching and managing a diverse team, and equipping the Boutique Leadership Team with critical business knowledge.

Responsibilities

• Coach and inspire team to deliver an elevated client experience for all clients.
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork.
• Provide initial and frequent ongoing training and development for all team members, including CHANEL savoir faire, product details and service delivery.
• Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events.
• Develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.

Requirements

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for client experience.
• Excellent communication skills.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Ability to lift 15 lb.
• A flexible schedule with the ability to work late nights, weekends, and some holidays.

Skills

• Foreign language skills are preferred but not required.

Location

• In-store presence required

Work Type

• Full-time

Experience Level

• Minimum 3 years of related experience

Education Level

• Bachelor’s degree (preferred)

Salary/Compensations

• $105,000 - $110,000

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

About the Company

• At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.
• CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
• We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
• Mission 1.5° is our climate action plan.
• We are committed to extending our legacy of cultural engagement.
• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.

Equal Opportunity

• At CHANEL, we are intentional in promoting Diversity & Inclusion.
• We foster respect, empathy, and dignity for all.
• We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.