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About the Role
Provide exceptional member service by delivering products and services that enhance members’ financial lives. Assist with banking and lending needs, from basic transactions to account management and loan products, while educating members on available services. Foster a positive, inclusive team environment and ensure accuracy and compliance in all transactions.
Responsibilities
- Engage with members to identify their needs and cross-sell relevant products and services.
- Exhibit expertise in a wide range of offerings, including deposit accounts, loan products, and corporate services.
- Educate members on the benefits of ancillary lending products such as life, disability, GAP, and MRC.
- Welcome members and provide support for teller and platform functions.
- Demonstrate expertise in the Credit Union’s products and services, educating members on solutions that meet their financial needs.
- Open and process new accounts, specialty accounts, and lending products.
- Assist with account additions, closures, and ongoing maintenance.
- Resolve disputes, fraud issues, and errors in a timely manner.
- Perform training and coaching of team members in collaboration with branch leadership.
- Lead by example and foster a positive work culture.
- Create an inclusive and supportive environment where team members assist one another.
- Act as a role model for professionalism, integrity, and customer service excellence.
- Ensure accuracy in all member transactions and manage teller drawer balances.
- Rotate between teller line and platform duties as needed, meeting balancing requirements outlined in performance standards.
- Carry out required audit procedures, including dual control and cash management.
- Follow all policies and procedures as outlined in the HR Manual, ensuring compliance and quality control.
- Address discrepancies and follow up with members in a timely manner, collaborating with support departments as needed.
- Stay informed of changes in credit union policies, security, compliance, rates, and consumer protection laws.
- Participate in branch meetings and engage in ongoing training via email, Teams, or other resources.
- Perform other related duties as assigned.
- Be flexible and available to work various hours, including Saturdays and across branch locations.
Requirements
- All candidates will be subject to a background check to determine employment eligibility.
- For roles that require an NMLS you may be subject to a credit check.
- 1 to 3 years of related experience in banking or a service-to-sales role.
- A two-year college degree, completion of a specialized course of study at a business or trade school, or equivalent work experience is required.
- Completion of the following Credit Union courses is also required: MSR Beginning, MSR Advanced, Business Accounts, Deposit Accounts, Beginning Lending, Intermediate Lending, Advanced Lending, and Home Equity, or completion within six months of hiring or promotion.
- Proficient in operating a 10-key calculator and computer.
- High accuracy in data entry.
- Familiarity with communication platforms such as email, Teams, texting, etc.
- NMLS licensing eligibility.
- Frequently sit, talk, hear, and use hands for handling tools and controls.
- Occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling, with the ability to lift up to 50 pounds.
- Specific vision requirements include close vision and focus adjustment.
- Resourcefulness and problem-solving abilities on occasion.
- Frequent initiative-taking.
- Consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors.
Skills
- Product Knowledge
- Cross-Selling
- Member Service
- Account Assistance
- Leadership
- Team Collaboration
- Transaction Accuracy
- Compliance
- Professional Development
- Courtesy
- Tact
- Diplomacy
- Inclusivity
- Positive Communication
- Relationship Building
- Cooperation
- Receiving Constructive Feedback
- Operating a 10-key calculator
- Computer Proficiency
- Data Entry Accuracy
- Teams
- Texting
Location
- Syracuse, NY
Work Type
- Full-time
- Onsite
Experience Level
- 1-3 years
Education Level
- Two-year college degree
- Completion of a specialized course of study at a business or trade school
- Equivalent work experience
- Completion of specific Credit Union courses or within six months of hiring
Benefits
- Medical and Dental Insurance
- 401K with Employer Match
- Holiday Pay
- Paid Time Off
About the Company
- Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.
- Empower FCU Core Values: Fairness, Integrity & Honesty
- Empower FCU Strategic Pillars: World-Class Employee Experience, Best-In-Class Member Experience, Growth for Impact, Shared Value in the Community.
- A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.
- Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.
Equal Opportunity
- Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.
- Our Equal Employment Opportunity Policy Statement reaffirms our commitment.
- Federal Labor Law Posters
- New York Labor Law Poster
- Employment Eligibility Notices
- E-Verify
- Right to Work
- Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.
- Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
- If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below: a) Fax: 315.455.5423 b) US Mail: 1 Member Way Syracuse, NY 13212 c) Phone: 800.462.5000