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About the Role

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on ensuring guest satisfaction, maintaining spotless cleanliness, product consistency, and fostering teamwork.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible to ensure they feel properly welcomed.
• Contribute to great guest satisfaction scores through teamwork.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all hotel facility features and amenities.
• Support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Greet every guest happily with a smile while cleaning.
• Complete all operational checklists accurately and at designated times.
• Ensure handover reports are accurate and on time for effective communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook.
• Communicate clearly, honestly, and professionally with team members.
• Exhibit a 'Can Do' attitude, willing to stretch beyond traditional role to meet business needs.
• Collaborate with all team members to create a welcoming environment for guests and a positive workplace.
• Respond to all requests from guests for general repairs.
• Confirm and document completion of repair requests through the electronic work order platform.
• Keep all room and public space Preventative Maintenance work up to date and on schedule.
• Ensure all safety measures are followed in accordance with approved work checklists.
• Ensure pool and spa follow area health codes.
• Report any emergency or life safety concerns to supervisor and General Manager.
• Respond to emergency situations using information contained in Material Safety Data sheets.
• Conduct full property walks at the beginning and end of scheduled shifts.
• Note, document, and complete any maintenance needs identified during property walks.
• Keep all maintenance areas clean and well-organized during shift and prior to departure.

Requirements

• Must be 18 years of age or older.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time.
• Clock in/out for breaks at the designated time.
• Provide sufficient notice as directed by supervisor when calling out for a scheduled shift.
• Regularly required to carry out physical working demands such as climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions.
• Ability to lift 50+ lbs.
• Read, write, understand and communicate with others effectively using the English language.

Skills

• Guest Relations
• Name Use
• Guest Satisfaction
• Recovery
• Hotel Knowledge
• Events Awareness
• Technology Understanding
• Phone Etiquette
• Cleanliness
• Teamwork
• Product Consistency
• Quality
• Communication
• Can Do Attitude
• Collaboration
• Repair Requests
• Preventative Maintenance
• Safety and Health Codes
• Full Property Walks
• Maintenance Area Upkeep
• Listening
• Conflict Resolution
• Communication Skills
• Hospitality
• Guest Service

Location

• Minneapolis, Minnesota

Work Type

• Full-time

Experience Level

• At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred.

Education Level

• Technical, Trade or Vocational school degree preferred.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

About the Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award.
• MCR is a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award.