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About the Role

The Patient Flow Coordinator - Referral Office (PFC) is responsible for managing internal and incoming (external) referrals to Medical Oncology and Hematology. The PFC manages the entire new patient intake process from initial referral to the first consult.

Responsibilities

• Register patients and update provider information in the electronic patient record.
• Organize referral documents and communicate with triaging physicians.
• Coordinate the scheduling of patient appointments, including pulling patient clinic lists and reviewing booking calendars.
• Answer patient queries and handle telephone activities.
• Communicate effectively in person or by telephone with internal and external parties.
• Perform cross-functional duties as assigned or requested.
• Perform other duties consistent with the job classification.

Requirements

• Completion of Grade XII or recognized equivalent.
• Completion of Medical Office Administration Program.
• Minimum of one (1) year related work experience.
• Previous experience working in a Health care environment is preferred.
• Previous experience working with the Electronic Patient Record (EPR) or Pathways Healthcare Scheduling (PHS) is preferred.
• Working knowledge of computer software applications, preferably in a Microsoft Office environment.
• Demonstrated commitment to client service and satisfaction.
• Excellent interpersonal and listening skills.
• Strong communication, organizational, time management, and problem-solving skills.
• Strong judgment/decision-making skills.
• Ability to remain calm and composed when dealing with difficult people or situations.
• Ability to work efficiently in a high-pressured environment with simultaneous demands.
• Adheres to confidentiality policy for sensitive patient data and information.
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services.
• Current UHN employees must have successfully completed their probationary period, have a good employee record, and satisfactory attendance to be eligible for consideration.
• All applications must be submitted before the posting close date.
• A Criminal Record Check may be required of the successful candidate.
• UHN reserves the right to discontinue consideration if any provided information is misleading, inaccurate, or incorrect.

Skills

• Medical Terminology Course(s) is an asset.
• Computer software applications
• Microsoft Office environment
• Client service
• Client satisfaction
• Interpersonal skills
• Listening skills
• Communication skills
• Organizational skills
• Time management skills
• Problem-solving skills
• Judgment skills
• Decision making skills

Location

• Princess Margaret Cancer Centre

Work Type

• Permanent Full Time

Experience Level

• Minimum of one (1) year related work experience

Education Level

• Grade XII or recognized equivalent
• Medical Office Administration Program

Salary/Compensations

• CAD 23.14 - CAD 28.92 - hourly

Benefits

• Competitive offer packages
• Government organization
• Member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit
• UHN shuttle service
• Flexible work environment
• Opportunities for development and promotions
• Multiple corporate discounts (travel, restaurants, parking, phone plans, auto insurance)
• On-site gyms

About the Company

• UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital.
• UHN consists of 10 sites and more than 44,000 TeamUHN members.
• UHN includes Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
• As Canada's top research hospital, UHN is a national and international source for discovery, education, and patient care.
• UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine.
• UHN is a research hospital affiliated with the University of Toronto.
• UHN’s vision is to build A Healthier World.

Equal Opportunity

• UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
• Requests for accommodation can be made at any stage of the recruitment process.
• Applicants need to make their requirements known.