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About the Role

As a Manager of Software Engineering at JPMorganChase within Infrastructure Platforms – Digital Workflows, you lead and develop engineers delivering secure, resilient ServiceNow capabilities. You drive predictable execution across the SDLC, set engineering and operational standards, partner with stakeholders to manage priorities and risk, and scale responsible use of enterprise-authorized AI-assisted engineering practices.

Responsibilities

Lead, coach, and develop software engineers; set clear expectations for ownership, quality, and inclusive collaboration.
Manage day-to-day execution: prioritization, sprint planning, dependency tracking, and delivery commitments.
Translate product outcomes into delivery plans (scope, sequencing, resourcing, milestones, risks) and manage trade-offs.
Ensure engineering practices meet security, resiliency, compliance, and operational standards throughout the SDLC.
Establish and enforce quality mechanisms (code review standards, testing expectations, definition of done).
Drive platform engineering discipline for ServiceNow (configuration vs customization, upgrade-safe patterns, reuse).
Partner with product, architecture, risk/control, and operations stakeholders to align priorities and resolve escalations.
Lead adoption of enterprise-authorized AI-assisted engineering practices and SDLC/TLM automation, with clear human validation expectations and secure handling of inputs/outputs.
Build operational excellence: incident learnings, root-cause management, reduction of recurring issues, and improved runbooks/on-call readiness.
Manage hiring, onboarding, and performance management to build a high-performing team and healthy talent pipeline.
Use delivery/quality metrics (predictability, throughput, defects, stability) to drive continuous improvement across teams.

Requirements

Formal training or certification in software engineering concepts with 5+ years of applied experience.
Demonstrated people leadership (coaching/mentoring; performance management and/or team leadership responsibilities).
Experience leading delivery for complex technology initiatives across the SDLC.
Strong understanding of agile methodologies and modern engineering practices (planning, CI/CD concepts, continuous improvement).
Strong understanding of application resiliency and operational readiness expectations in production environments.
Strong understanding of secure engineering practices and working in controlled/regulated environments.
Experience managing stakeholders and dependencies across multiple teams and functions.
Experience leading teams working on ServiceNow and/or enterprise workflow/platform implementations.
Experience defining and scaling responsible usage of enterprise-authorized AI-assisted development tools (ways of working, validation, measurement).
Understanding of responsible AI use (data sensitivity, secure inputs/outputs, governance expectations) with ability to coach teams accordingly.
Strong written and verbal communication skills, including the ability to drive alignment and escalate effectively.

Skills

ServiceNow development
ServiceNow architecture
ServiceNow delivery patterns
ServiceNow certifications (CSA/CAD/CIS or related)
Large-scale integrations (APIs, event-driven patterns)
Platform modernization
Observability practices
SLOs/SLAs
Incident/problem management in production
Cloud familiarity (AWS/Azure concepts)
Automation-first engineering mindset
Building multi-team operating rhythms (OKRs, quarterly planning, metrics-driven execution)
Leading change in large organizations (process improvements, standardization, adoption)

Experience Level

5+ years of applied experience

Education Level

Formal training or certification in software engineering concepts

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans