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About the Role

Akerman is seeking an experienced Manager of Paralegal Services to partner with the Senior Director of Paralegal Services in the leadership and operational management of the firm's nationwide paralegal program. This role serves as a key member of the Paralegal Services leadership team, providing day-to-day oversight of paralegals across multiple offices and practice groups while helping execute the department's strategic priorities.

Responsibilities

Provide day-to-day leadership, coaching, mentoring, and performance management for the firm's paralegals.
Foster a collaborative, accountable, and client-focused culture.
Support employee engagement, succession planning, and career development initiatives.
Partner with Human Resources on employee relations, performance management, and talent development.
Monitor utilization, workload, productivity, and staffing across offices and practice groups.
Promote firmwide resource optimization through cross-office and cross-practice utilization, workload balancing, and capacity management.
Coordinate staffing for significant matters, transactions, trials, arbitrations, and special projects.
Partner with attorneys and practice group leaders to align staffing resources with business needs and client demands.
Analyze utilization and performance metrics to identify trends, capacity needs, and operational opportunities.
Lead recruiting, interviewing, onboarding, and retention efforts for the paralegal team.
Develop and oversee training, mentoring, and professional development programs.
Promote knowledge sharing and best practices across offices and practice groups.
Assist with the implementation of departmental policies, procedures, and service standards.
Evaluate workflows and recommend process improvements that enhance efficiency, consistency, and service delivery.
Support departmental budgeting, reporting, utilization tracking, and operational metrics.
Serve as a liaison among attorneys, practice group leaders, Human Resources, and administrative departments to ensure responsive, high-quality support.

Requirements

Minimum of seven years of law firm or corporate legal department experience, including substantial paralegal experience.
Minimum of three years of leadership or management experience.
Demonstrated success leading legal professionals in a multi-office environment.
Experience with workforce planning, utilization management, workflow coordination, and performance management.
Strong written, verbal, interpersonal, organizational, analytical, and problem-solving skills.
Ability to manage competing priorities in a fast-paced professional services environment.
Bachelor's degree.
Ability to maintain a hybrid work schedule as determined by business needs.
Occasional travel is required.
Candidates must be collaborative, resourceful, proactive, and possess exceptional communication skills.

Skills

Workforce planning
Talent development
Recruiting
Utilization management
Operational excellence
Cross-office collaboration
Cross-practice collaboration
Resource optimization
Client service
Leadership
Coaching
Mentoring
Performance management
Employee engagement
Succession planning
Career development
Employee relations
Workload balancing
Capacity management
Process improvement
Budgeting
Reporting
Communication skills

Location

Multiple offices

Work Type

Hybrid

Experience Level

7+ years of experience
3+ years of management experience

Education Level

Bachelor's degree
Paralegal certificate (preferred)

Salary/Compensations

Competitive compensation and benefits package

Benefits

Competitive compensation and benefits package

About the Company

Founded in 1920, Akerman is one of the nation's premier law firms, with more than 700 lawyers across the United States.