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About the Role
ACS New York is seeking an individual with proven experience and skills in promoting value through customer service, ability to foster long-lasting client relationships, and a desire to go the extra mile. This role involves building relationships with Cargo Operators, maintaining customer relationships for repeat business, and working towards sales targets.
Responsibilities
- Build relationships with Cargo Operators to ensure access to the widest range of aircraft.
- Maintain relationships with customers to ensure repeat business.
- Work towards sales targets and meet financial objectives.
- Demonstrate expert understanding of the aircraft and chartering process.
- Manage charter bookings from enquiry to completion.
- Receive inbound requests for urgent charters virtually 24/7.
- Present bespoke quotes to customers demonstrating good commercial acumen.
- Oversee flight departures, potentially during unsociable hours.
Requirements
- Proven experience and skills in promoting value through customer service.
- Ability to foster long-lasting client relationships.
- Interest in going the extra mile.
- Confidence and strong phone etiquette.
- Pro-active and self-starter.
- High attention to detail.
- Demonstrates good knowledge retention.
- Team player and coachable.
- Ability to meet and exceed sales goals.
- Excellent written and verbal communication skills.
Skills
- Customer service
- Sales
- Relationship building
- Commercial acumen
- Communication
Location
- New York
Work Type
- Full-time
- Hybrid
Experience Level
- Entry level
- Sales career
Salary/Compensations
- $65,000K USD + 10% uncapped commission
Benefits
- Award-winning professional training
- One-on-one mentoring
- Paid base salary during training
- 12 levels of career growth opportunities
- Job stability
- Leadership support for development
- Welcoming, collaborative environment
- Seasonal events and team night outings
- Future work-from-home opportunities (1x day a week)
- 20 days in PTO per year
- Paid sick time
- 12 paid public holidays
- Additional paid leave for birthday, wedding, moving, holiday shopping, and more
- Affordable health, dental, and vision insurance plans
- 401K retirement savings plan with generous employer match
- Life insurance
- Paid maternity and paternity leave
About the Company
- Air Charter Service (ACS) specializes in Cargo Charter services, including humanitarian relief, dangerous goods, animal transportation, and pharmaceutical transport.
- The Cargo team manages the full sales cycle, focusing on high-quality customer service and prompt handling of chartering requests.
Equal Opportunity
- Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.