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About the Role
Join the Chip City Family 🍪 If you love our cookies, you’ll love working here! At Chip City, we’re all about Cookies, Customers, and Culture — creating a fun, inclusive, and positive environment where everyone leaves with a smile (and maybe a cookie or two). As a Cookie Crew Member, you’ll be welcoming, hospitable, happy, informative, and precise, bringing high energy and positivity to every interaction. You’ll be the first to greet guests, share your favorite cookie recommendations, and help create a memorable, customer-focused experience. Our team works together to make every day sweet — one gooey cookie at a time.
Responsibilities
- Lead with a customer-obsessed mindset by creating warm, memorable interactions and ensuring every guest feels valued.
- Prepare, bake, and serve signature cookies to high standards of quality and freshness.
- Craft and serve hot and cold beverages, ensuring every order is customized.
- Share knowledge of flavors, ingredients, and pairings with energy, pride, and enthusiasm.
- Promote and upsell cookie boxes, beverages, merchandise, and other Chip City favorites.
- Process orders and payments quickly and accurately through the POS system.
- Inform guests about the loyalty program, Chip City app, and email promotions.
- Keep service areas stocked, organized, and ready for action.
- Maintain a clean, safe, and welcoming environment across the counter, kitchen, and storefront.
- Clean and sanitize equipment, utensils, and workspaces to meet all health and safety standards.
- Stock and organize supplies and retail products, keeping inventory accurate and fresh.
- Prepare pickup, delivery, and catering orders.
- Monitor equipment like ovens and freezers, and promptly report any issues.
- Communicate openly with managers and teammates to keep the store running smoothly.
- Jump in wherever needed, demonstrating multitasking and teamwork.
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalent preferred.
- Brings a passion for customer service and creating memorable guest experiences, grounded in professionalism and integrity.
- Strong communication skills — friendly, clear, and confident.
- Adheres to all food safety and sanitation procedures with care and consistency.
- Works quickly, efficiently, and kindly in a fast-paced, dynamic environment.
- Holds a Food Protection Certification (or is willing to obtain one where required).
- Successfully completes all training programs to uphold Chip City standards.
- Able to stand for extended periods and operate a cash register or related equipment.
- Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs with or without reasonable accommodation.
- Comfortable performing repetitive motions for extended periods.
- Able to work in a warm, fast-paced environment around commercial ovens and baking equipment.
Skills
- Customer service
- Communication
- Food safety
- Sanitation
- Multitasking
- Teamwork
- Cash handling
- Beverage preparation
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- Entry-level
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $17.00 - $18.00 per hour + tips
About the Company
- At Chip City, we’re all about Cookies, Customers, and Culture — creating a fun, inclusive, and positive environment where everyone leaves with a smile (and maybe a cookie or two).
- Our team works together to make every day sweet — one gooey cookie at a time.