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About the Role

In our strategic task force 'Sales Tech', you will develop a Sales Operating System used daily by thousands of users, working alongside experienced Product, Tech, and Data colleagues. Sales teams at clients like Deutsche Telekom, Vodafone, or Lufthansa rely on business-critical systems. You will help improve these systems by understanding problems, structuring requirements, and turning ideas into product solutions. This is not an internship with research or assistant tasks; you will work on real product topics from day one.

Responsibilities

Conduct product discovery by interviewing team leads and operations managers, analyzing processes, and identifying improvement areas to derive clear requirements for new features.
Collaborate with Product and Engineering to define user stories, acceptance criteria, and business logic for consistent team understanding.
Support the definition of KPI logic, data-driven evaluation of product decisions, and measurement of new feature success.
Participate in product delivery from ideation to launch, working closely with Product, Tech, UX, and Data throughout the entire development process.
Manage product enablement by preparing release notes, FAQs, or guides, and ensuring user feedback is integrated into product development.

Requirements

Studying Business Informatics, Business Administration with a focus on Product, Tech, or Data, Industrial Engineering, or a comparable degree program.
Strong analytical thinking skills to grasp complex relationships, structure information, and identify open questions.
Interest in understanding how digital products are created, from problem definition to rollout and success measurement.
Proficiency with PowerPoint and ideally experience with Confluence, Jira, or similar tools.
Basic experience with Excel or Power BI is a plus.
Fluent communication in German and English.
High level of curiosity, analytical thinking, and eagerness to learn.

Skills

Product Discovery
Product Definition
Product Analytics
Product Delivery
Product Enablement
Analytical Thinking
PowerPoint
Confluence
Jira
Excel
Power BI
German
English

Location

Berlin
Munich

Work Type

Hybrid
Internship

Experience Level

Internship

Education Level

Student

Benefits

Weekly pizza and snacks
Job lunch subsidy (€69 per month)
Discounts via 'Corporate Benefits'
Team and company events

About the Company

A family-run, profitable scale-up headquartered in Munich with locations in Europe and the USA.
Operates in a $400 billion market with significant growth potential.
Developed a platform connecting companies with freelance customer service professionals worldwide.
Offers long-term prospects, a disruptive business model, and a growth-oriented corporate culture.
Has over 350 employees ('Daymaker') across 5 locations in Europe and 1 in the USA, with further growth anticipated.
Focuses on AI-supported customer service to create smart, data-driven solutions.
Values diversity and equal opportunities, welcoming applications regardless of gender, origin, age, sexual orientation, religion, or disability.
Actively promotes an inclusive work environment where everyone can reach their full potential.

Equal Opportunity

We value diversity and equal opportunities. We welcome applications regardless of gender, origin, age, sexual orientation, religion, or disability. Different perspectives make us stronger – therefore, we actively promote an inclusive work environment where everyone can develop their full potential.