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About the Role

Oversee daily operations of the youth intervention program, ensuring services align with agency goals, state regulations, and evidence-based practices. Monitor program performance and youth outcomes, maintain accurate documentation and compliance, and support program development, strategic planning, and continuous quality improvement.

Responsibilities

• Provide direct supervision, coaching, and support to youth intervention specialists, current and retired law enforcement mentors, and support staff.
• Conduct regular supervision meetings, performance evaluations, and staff development activities.
• Assist staff in crisis intervention, conflict resolution, and case consultation.
• Ensure staff maintain professional boundaries, ethical standards, and trauma-informed practices.
• Support employee retention and foster a positive team environment.
• Assist with high-risk or complex youth cases as needed.
• Provide crisis intervention and de-escalation support for youth experiencing emotional or behavioral challenges.
• Support family engagement and collaborative problem-solving with caregivers.
• Ensure individualized service plans address academic, behavioral, social, and emotional needs.
• Build and maintain partnerships with school districts, probation officers, social services, mental health providers, and community organizations.
• Participate in school meetings, multidisciplinary team meetings, and community coalitions.
• Advocate for youth and families to access appropriate educational and community resources.
• Monitor attendance records, case documentation, incident reports, and service delivery data.
• Prepare reports for leadership, funding sources, and community stakeholders.
• Ensure confidentiality and compliance with HIPAA, and agency policies.
• Completes other duties as assigned.

Requirements

• Master’s degree in social work, Psychology, Human Services, Criminal Justice, Education, or related field required.
• LMSW preferred.
• Minimum of 3–5 years of experience working with at-risk youth, adolescents, or family intervention services.
• Prior supervisory or leadership experience preferred.
• Knowledge of truancy prevention, adolescent development, behavioral interventions, trauma-informed care, and community resources.
• Strong crisis management, communication, and organizational skills.
• Ability to work collaboratively with schools, families, and multidisciplinary teams.
• Experience with restorative practices and positive youth development models.
• Understanding of educational systems, attendance policies, and juvenile justice systems.
• Ability to engage resistant or high-risk youth and families.
• Strong documentation and case management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Cultural competence and ability to work with diverse populations.
• Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.
• All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.
• Any offer of employment will be contingent upon successful completion of a background check.
• CCDOR considers all background check information in accordance with applicable law.

Skills

• Crisis management
• Communication
• Organizational skills
• Restorative practices
• Positive youth development models
• Documentation
• Case management
• Cultural competence

Work Type

• Full-Time

Experience Level

• 3-5 years of experience
• Supervisory or leadership experience preferred

Education Level

• Master’s degree in social work, Psychology, Human Services, Criminal Justice, Education, or related field

Salary/Compensations

• $62,353- $70,000 Yearly

Benefits

• Competitive salary
• 403b retirement plan
• Generous time off package
• Work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

About the Company

• As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Steuben/Livingston builds communities that care for all people.
• We serve all people seeking help in a safe, welcoming and comforting environment that feels like being home.
• We proudly employ people from all backgrounds and experiences.
• If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.
• Be a part of something truly special.

Equal Opportunity

• Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people.
• EOE/AA Disability/Vet