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About the Role

The Global Security Operations Center (GSOC) Analyst will be responsible for handling the day-to-day operations of the GSOC, ensuring 24/7 coverage and response capabilities. This pivotal role requires a seasoned professional with an understanding of industry best practices in customer service, alarm response, video review, threat intelligence, travel safety, emergency management, and escalations. The Analyst will act as a trusted source of truth, upholding the highest standards of preparedness, response, and recovery capabilities across all regions.

Responsibilities

Monitor and track mission-critical operations and employee locations in real time, ensuring team safety and swift adaptation to evolving threats or logistical changes.
Evaluate flight patterns, hotel locations, high-risk destinations, and transportation options to provide travelers with safer choices and risk-reduction strategies.
Dispatch security officers, facilities, and on-site EMS personnel as required via telephone and/or radio during security or medical incidents.
Answer routine and emergency calls, acting as a calm and collected security point of contact.
Maintain meticulous data for security systems maintenance, tracking repairs, problematic devices, and escalating damaged equipment to the Systems Team.
Utilize mass communication systems to deliver urgent messages to the Crisis Management Team and operational leaders, adhering to established protocols.
Respond, compile, and report all information regarding thefts, alarms, accidents, and other incidents.
Monitor Closed Circuit Television (CCTV), escalating threat detections, while maintaining meticulous alarm tracking records.
Operate multi-line telephone and radio equipment.
Escalate complaints and critical event information to shift supervisor, Site Ops Manager, and the GSOC manager without delay.
Foster relationships with third-party security providers, law enforcement, and emergency services to enable coordinated crisis response.
Provide limited access badge support, including operating digital camera equipment, badge printer, coordination of badge activation, and distribution of new or replacement badges.
Perform all other duties as assigned.

Requirements

Bachelor's degree in Security Management, Emergency Management, Criminal Justice, or a related field is highly recommended.
More than 3 years of experience in emergency management, crisis management, emergency operations centers, or a related field.
Familiarity with video surveillance, access control, threat intelligence, mass notification, and incident case management systems.
Familiarity with Everbridge, Ontic, and Microsoft 365 products.
Exposure to stressful situations, such as challenging individuals or high-alert security issues.
Exposure to sensitive and confidential information.
Regular computer usage.
Frequent sitting and standing.

Skills

Exceptional vigilance and attention to detail.
Strong analytical and problem-solving skills.
Excellent interpersonal and communication abilities.
Ability to work independently and make decisive, well-informed decisions.
Proven capability in handling high-stress situations and de-escalating conflicts.
Emotional intelligence and awareness to handle high stress situations with candor.

Location

New York, New York

Work Type

Full-time
In-person
Salaried
Exempt
Shift schedule

Experience Level

3+ years of experience

Education Level

Bachelor's degree in Security Management, Emergency Management, Criminal Justice, or a related field
Certified Protection Professional (CPP)
Physical Security Professional (PSP)

About the Company

Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide.
We are a leading provider of emergency medical and security solutions for corporations and individuals.
Our 24/7 Operations Centers in McLean, VA and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries.
Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement.
Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture.
We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients.
Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization.
We are hyper-responsive.
We find a way to “yes”.
We do what we say.
We work as a team.

Equal Opportunity

Global Guardian is an equal opportunity employer.
It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information.
If you need reasonable accommodation regarding the application process, do not hesitate to contact HRrecruiting@globalguardian.com.