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About the Role

The Account Manager brings a high level of organization, strategic planning, relationship management, and leadership to client services. This role is responsible for managing a portfolio of association clients, serving as the primary point of contact and trusted advisor for each account, ensuring exceptional service delivery and alignment with client goals.

Responsibilities

• Manage a portfolio of association clients, serving as the primary point of contact and trusted advisor.
• Ensure exceptional service delivery from the full account team and alignment with client goals.
• Manage the high-level and daily needs of a varied portfolio of clients.
• Build strong, trusting relationships with clients and their stakeholders and manage volunteers.
• Manage or support various client projects including marketing and communications initiatives, membership registration drives and more; coordinating to ensure on-time and accurate delivery.
• Prepare and deliver weekly/monthly reporting to clients and management.
• Plan, take minutes, and follow up on action items for board/committee meetings.
• Maintain up-to-date databases (sponsorship, attendee, membership, etc.).
• Support challenging situations and keep Director apprised on progress and challenges.
• Lead and manage general communication needs, email campaigns, and website updates.
• Continuously learn new tools, software, and best practices to improve job performance and client efficiency.
• Complete other tasks essential to the successful delivery of scope or at Management's request.
• Develop and execute annual project plans, delegate within the internal team, and oversee accountability for team delivery.
• Manage annual planning, including budget development and management, and assist with governance and business development.
• Support leadership of boards in governance proceedings and present reports to the board on behalf of Redstone/client team.

Requirements

• Bachelor’s degree or diploma in Business, Communications, Not-for-Profit Management, or a related field.
• Excel at building and maintaining trusted relationships with clients, stakeholders, and internal teams.
• 8+ years of relevant, association or board leadership experience.
• Highly organized and able to successfully manage multiple accounts, priorities, and deadlines simultaneously.
• Experience working with association management companies, or agencies.
• Experience working with Boards of Directors, committees, and/or in the not-for-profit sector.
• Understanding of board governance and how volunteer leadership operates.
• Bilingual in English / French (an asset).
• Strong verbal and written communication skills in both English and French.

Skills

• Organization
• Strategic planning
• Relationship management
• Leadership
• Client services
• Communication
• Project management
• Database management
• Budget development
• Governance proceedings

Location

• Canada

Work Type

• Full-Time
• Permanent

Experience Level

• 8+ years of relevant, association or board leadership experience

Education Level

• Bachelor’s degree or diploma in Business, Communications, Not-for-Profit Management, or a related field

Salary/Compensations

• $72,000 - $87,000
• $5,000 per annum (additional) French-speaking stipend
• $5,000 per annum (additional) Executive Director stipend

Benefits

• Health, drug, dental, and vision benefits.
• Employer-paid life insurance.
• Paid sick days, personal days, and wellness days.
• Paid time off between Christmas and New Year’s.
• Flexible working hours.
• Summer hours.
• Opportunities for conferences, workshops, industry accreditation, and certifications.
• Travel opportunities to work at events.
• Company events and team initiatives (team lunches, activity challenges, book club, happy hours, game nights, new hire buddy program, holiday and summer parties, charity participation).

About the Company

• Redstone is a leading Association Management Company (AMC) in Canada.
• Provides administrative, financial, marketing, and event services for not-for-profit associations and corporate clients worldwide.
• A growing agency focused on career growth and development, investing in the team to help them thrive.
• Offers opportunities to take on responsibility, tackle challenges, and make a meaningful impact.
• Dynamic pace of change encourages staying sharp, agile, and open to new ideas.
• Culture is built on trust, growth, and connection.
• Empowers the team to take ownership, make contributions, and push skill boundaries with support.
• Views challenges as opportunities to learn, excel, and create impact.
• A people-first company fostering a positive, inclusive, and sociable environment.
• Encourages collaboration, intentional events, and fun.

Equal Opportunity

• Committed to fostering and cultivating a culture of equity, diversity, and inclusion.
• Believes a culture that celebrates EDI creates a better work environment and enables outstanding service delivery.
• Strives to create a workplace that reflects the communities served.
• Values building a team with a variety of backgrounds, skills, and views.
• Embraces the characteristics that make the team unique.