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About the Role

This is an exciting opportunity to join First Intuition during a period of significant digital change, playing a central role in the adoption and rollout of our group CRM, HubSpot. The CRM System Administrator will be the day-to-day operational owner of HubSpot, responsible for keeping the platform running smoothly, working with the team to drive successful adoption and continuously improving how the system is used across the organisation.

Responsibilities

Act as the day-to-day administrator for HubSpot CRM, managing user administration, permissions, teams and access controls.
Configure and maintain workflows, properties, pipelines, sequences, templates and automation to meet the needs of different business teams.
Maintain data integrity within the CRM through routine housekeeping, monitoring and by supporting the agreed data quality standards.
Maintain up-to-date configuration documentation, ensuring changes are recorded and best practices are followed.
Act as second-line point of resolution for HubSpot, taking ownership of queries and issues escalated by the Applications Analyst.
Support the delivery of CRM adoption and enablement programmes, helping teams embed HubSpot into their day-to-day ways of working.
Contribute to and deliver training sessions and materials for all levels of skill and experience.
Support the development, maintenance and troubleshooting of integrations between HubSpot and other business systems.
Assist with data imports, exports and routine data tasks.
Help troubleshoot data flow and connectivity issues between HubSpot and connected systems.
Identify opportunities to streamline processes or procedures, introduce automations and improve efficiency for CRM users.
Stay informed about HubSpot releases and new features, recommending enhancements that add value to the business.
Contribute to the wider Enterprise Applications team’s continuous improvement activity and share knowledge with colleagues.

Requirements

Demonstrable experience administrating HubSpot Sales Hub Enterprise and/or Salesforce Sales Cloud, or a comparable CRM platform, in a business environment.
Confident configuring CRM automations, properties, dashboards and user permissions.
Experience resolving escalated user queries and issues within a support model, and delivering or contributing to end-user training.
A strong focus on data quality and accuracy, with good attention to detail.
Excellent communication skills, with the ability to explain technical concepts to non-technical colleagues.
Well organised, with the ability to manage multiple priorities and work independently as well as part of a team.
Comfortable working with data, such as imports/exports, list management and data manipulation.
Right to live and work in the UK.
Relevant HubSpot certifications (or willingness to work towards them).
Familiarity with integration tools and methods (eg API-based integrations, middleware or automation platforms).
Experience driving CRM adoption or leading training.
Experience working in a training, education or professional services environment.

Skills

HubSpot Administration
Salesforce Administration
CRM Configuration
Data Integrity
Configuration Documentation
User Support
CRM Adoption
Training Delivery
Integration Troubleshooting
Data Import/Export
Process Streamlining
Automation
Communication Skills
Data Management
HubSpot Sales Hub Enterprise
Salesforce Sales Cloud
API Integrations
Middleware
Automation Platforms

Location

Hybrid
Remote

Work Type

Fixed Term Contract
Remote
Hybrid

Experience Level

12 Months Fixed Term Contract
Second-line support experience
Experience with CRM administration
Experience with data imports/exports
Experience driving CRM adoption
Experience leading training

Education Level

Relevant HubSpot certifications (or willingness to work towards them)

Benefits

25 days annual leave PLUS bank holidays
3 FI Days per year
Remote working, with equipment provided for homeworking
Flexible working positive employer with a range of family-friendly policies
Employee Assistance Programme: 24-hour confidential access to counselling and support services
Private medical insurance
Training and development opportunities
Employee perks including a range of discounts to suit your lifestyle

About the Company

Founded in 2007 First Intuition (FI) is an award-winning, UK-based provider of predominantly accountancy training and apprenticeships.
We currently have ~ 500 staff based across 15 physical locations and remotely, but we continue to grow rapidly.
In April 2023, we secured investment from the private equity firm Apiary Capital who continue to support us in our growth plans, including acquisitions of six First Intuition franchises over the past two years.

Equal Opportunity

We are a disability confident employer, committed to equal opportunities for all applicants.
If you need reasonable adjustments during the recruitment process, please let us know.
First Intuition are dedicated to safeguarding children, young people, and vulnerable adults. All roles require reference checks, an enhanced DBS, and online searches in line with KCSIE guidelines. This post is exempt from the rehabilitation of Offenders Act 1974.
First Intuition is committed to safeguarding and promoting the welfare of children and vulnerable adults. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.