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About the Role
You will own the customer relationship from deal signing through onboarding, adoption, and expansion. This role involves building delivery plans, driving product live against use cases, tracking account health, and resolving customer issues. You will also advocate for customers internally and help build the post-sales function, including repeatable processes and hiring decisions.
Responsibilities
- Build mutual delivery plans with customers.
- Drive customer onboarding and product adoption.
- Track account health and run check-ins and business reviews.
- Resolve customer issues and manage escalations.
- Own renewals and identify expansion opportunities.
- Advocate for customer needs internally.
- Build repeatable post-sales processes and templates.
- Assist in hiring and growing the customer success team.
- Represent the company in customer-facing meetings.
Requirements
- Proven ability to own customer relationships end-to-end.
- Experience in customer success, account management, consulting, or client-delivery roles.
- Ability to run a plan and drive outcomes across customer teams.
- Comfortable in technical conversations with technical buyers.
- Experience with retention and expansion, or strong commercial instinct.
- Experience building structure and playbooks where none existed.
- Calm under pressure and ability to own outcomes during customer dissatisfaction.
- AI-native or fast learner with genuine curiosity about AI and agents.
- Ability to move fast without excessive process.
- Desire to grow into leading a team.
- Experience with enterprise rollouts involving security review, procurement, and multi-threading.
- Comfort representing the company in person at business reviews, dinners, and on-site meetings.
Skills
- Customer relationship management
- Account management
- Consulting
- Client delivery
- Project management
- Stakeholder alignment
- Technical communication
- Sales
- Business development
- Process building
- AI
- Agent technology
Location
- San Francisco Bay Area
- Travel to meet customers
Work Type
- In person
- Full-time
Experience Level
- First dedicated post-sales hire
- Grow into leading customer success
Salary/Compensations
- Competitive base
- Variable compensation
- Significant equity
Benefits
- Health benefits
- Family and health focus
- Direct access to CEO, customers, and product decisions
About the Company
- MintMCP helps companies put agents to work safely by building infrastructure for agent-run work.
- The product provides agents with governed access to company data and tools, scoping access and capturing audit logs.
- The company is building the rest of the agent stack including connectors, monitoring, sandboxing, long-running agents, and memory.
- The company operates in person in the San Francisco Bay Area with a flat structure and fast-moving market.
- MintMCP is AI-native, using AI tools daily and having more agents than employees.
- Launched in February 2026, the company has over 30 paying customers including Coursera, Arlo, and Braze.
- Backed by Cowboy Ventures and Coatue, with notable angel investors.
- Founders are machine learning experts from top universities with applied research experience.