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About the Role

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You’re not just helping customers, you’re creating an experience that feels authentic, fun, and uniquely UO. If you’re someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Responsibilities

• Show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online
• Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back
• Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand
• Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between
• Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun
• Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Requirements

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people-first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast-moving, ever-changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

Skills

• Personal style
• Pop culture awareness
• Self-expression
• Trend awareness
• Customer engagement
• Sales floor energy
• Product knowledge
• Visual merchandising
• In-store technology utilization
• Teamwork
• Communication

Location

• 9090 Destiny USA Dr, Syracuse, New York, 13290 United States

Work Type

• Full-time

Experience Level

• Entry Level

Salary/Compensations

• USD $16.00 - USD $16.00 /Hr.

Benefits

• Medical
• Dental
• Vision
• PTO
• Generous employee discounts
• Retirement savings

About the Company

• URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. For additional information visit https://www.urbn.com/work-with-us/stores