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About the Role

As part of the SMB Internet Product team, you will bring cross-functional teams together to turn customer needs and business opportunities into new products, improved experiences, and stronger portfolio performance. You will help develop and execute the roadmap for TELUS Business’ Internet portfolio, supporting products and initiatives from ideation through launch, adoption, lifecycle management, and ongoing performance improvement. Working across various departments, you will help deliver reliable and differentiated connectivity experiences for Canadian businesses.

Responsibilities

Lead the development and execution of the SMB Internet product strategy and roadmap, using customer insights, market trends, and competitive intelligence to identify opportunities for improvement
Develop business cases and investment proposals that translate customer and business needs into clear requirements, priorities, and action plans with defined financial impacts and success measures
Support products and capabilities from ideation through launch readiness, adoption, and post-launch evaluation, including pricing changes, customer migrations, and portfolio modernization
Analyze and report on product performance metrics including sales, revenue, churn, customer experience, and operational results to inform ongoing optimization
Translate customer and business needs into clear product requirements, priorities, and action plans
Coordinate cross-functional teams to ensure operational, technical, sales, and customer readiness
Leverage AI, automation, and analytics tools to improve product research, decision-making, and team productivity
Champion customer-focused, evidence-based decision-making across the organization

Requirements

Known for your customer focus, curiosity, and ability to identify opportunities that improve products and experiences
Strong analytical and problem-solving skills, translating complex information into clear recommendations and actionable insights
Demonstrated ability to develop product roadmaps, business cases, launches, lifecycle activities that drive portfolio performance
Ability to bring cross-functional teams together and influence stakeholders without direct authority
Strong communication and presentation skills, including the ability to simplify technical, financial, and product topics
Comfortable managing multiple priorities and adapting in a fast-moving environment
Familiarity with product management, customer journey, service design, or Agile practices
Interest in emerging technologies, AI, automation, and their practical business applications
3–5 years of experience in product management, product development, product strategy, business analysis, or a related role
University degree or equivalent experience in Business, Engineering, Technology, Marketing, or a related field
Experience with B2B technology, telecommunications, connectivity, infrastructure, or subscription-based services
Experience developing business cases, analyzing financial performance, or supporting investment planning
Experience launching new products, offers, capabilities, or customer experiences

Skills

Customer focus
Curiosity
Analytical skills
Problem-solving skills
Product roadmap development
Business case development
Product launch
Lifecycle management
Cross-functional team leadership
Stakeholder influence
Communication skills
Presentation skills
Agile practices
AI
Automation
Analytics

Experience Level

3-5 years

Education Level

University degree or equivalent experience in Business, Engineering, Technology, Marketing, or a related field

About the Company

Our team shapes the evolution of TELUS Business’ Internet products and services, helping small and medium businesses stay connected to their customers, teams, and communities.