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About the Role

This position is responsible for reviewing data accuracy and serving as a technical liaison with clients. Responsibilities include interpreting standards and regulations, conducting technical training, quoting projects, and resolving technical problems with clients.

Responsibilities

• Offer problem resolution for client issues or questions to enhance client satisfaction and relations.
• Understand and interpret standards for appropriate test methods.
• Review contract requirements prior to testing to assure adherence to client requirements and coordinate testing between labs.
• Evaluate products submitted for testing for quality/safety issues, providing direction to technicians.
• Prepare a variety of samples for testing using prescribed methods and standards.
• Conduct testing on consumer product samples using prescribed methods and standards.
• Follow guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality Manual and Safety/Chemical Hygiene Plan.
• Accurately record test data.
• Evaluate test results data, providing direction to technicians and clients.
• Perform final review and interpret data/reports, including critical error review.
• Train employees on sample preparation and test methods.
• Assist with department testing in other areas, providing direction as required.
• Prepare and review written technical reports and invoices.
• Organize and monitor workload to meet or exceed laboratory turn-around time and client expectations.
• Assist in the coordination of technical and administrative aspects of departmental projects, providing direction to technicians.
• Prepare verbal and written communication to internal and external clients regarding administrative and technical issues.
• Provide technical consultation to internal and external clients within a limited scope.
• Interface with staff internally and at other locations on interpretations to ensure global consistency.
• Research and develop new testing services, methods, procedures, and set-ups in a limited capacity.
• Write, train, implement, and update lab procedures, test protocols, and technical procedures.
• Operate and maintain testing equipment, supplies, lab cleanliness, and analytical instrumentation.
• Identify, troubleshoot, and resolve technical issues.
• Maintain up-to-date knowledge of current regulations, industry standards, and products to be tested.
• Provide interpretations pertaining to compliance, requests, and testing issues to clients or client services.
• Participate with industry to review and interpret standards in a limited capacity.
• Assist in developing materials for and conducting client visits and educational tours.
• Prepare quotes with client services, assisting with identifying appropriate standards/protocols for testing.
• Adhere to the requirements of the BV-CPS Quality System.
• Provide feedback to department Manager regarding departmental systems, processes, and recommendations for improvements.
• Provide technical support to Technicians/External Clients.
• Provide technical training to internal staff.
• Follow guidelines set forth in the Bureau Veritas Consumer Products Services, Inc Quality, Health, Safety, Security and Environmental policies and procedures.
• Comply with Bureau Veritas Consumer Products Services, Inc management systems in accordance with ISO 17025, ISO 9001, ISO 14001, ISO 45001.
• Serve as the main technical contact for external and internal clients.
• Provide recommendations/interpretations pertaining to compliance, test requests, and testing issues.
• Prepare and deliver quotes, proposals, presentations, and calls to prospects and clients.
• Develop materials and conduct client visits and educational tours.
• Provide direction and serve as mentor for junior Engineers and Technicians.
• Provide support for technical and administrative aspects of various departmental projects, providing direction to other staff members as needed.

Requirements

• 4 year degree in a technical/engineering discipline; or 2 year degree in a technical/engineering discipline and 2-3 years related experience
• 4 year degree in a technical/engineering discipline and up to 2 years related experience; or 2 year degree in a technical/engineering discipline and 3-4 years related experience
• An equivalent combination of education and experience may be accepted.

Skills

• Method development skills
• Strong written and verbal communications skills
• Ability to communicate effectively in a group setting, with colleagues and clients
• Organizational and time management skills
• Ability to perform multiple tasks
• Ability to organize and prioritize workload to meet or exceed deadlines
• Individual and Team work ethic
• Demonstrate team leadership
• Proficiency with Windows, Word & Excel
• Attention to detail
• Technical problem solving and process improvement skills
• Solid working knowledge of UL, ASTM, ANSI and other regulations and standards relating to consumer products
• Ability to oversee large projects involving multiple staff members
• Knowledge of statistical analysis tools
• Strong technical and mechanical aptitude
• Knowledge of testing consumer products from laboratory/manufacturing/QA/QC perspective

Location

• Buffalo

Work Type

• Full-time

Experience Level

• Engineer I

Education Level

• 4 year degree in a technical/engineering discipline
• 2 year degree in a technical/engineering discipline
• CQE Preferred

Salary/Compensations

• $65,000 annually
• Eligible for an annual discretionary company bonus based on company and individual performance.

About the Company

• Business Title: Softlines Engineer I
• Position Title: Softlines Engineer I
• Division: Consumer Products Services
• Entity: Consumer Products Services
• Reports to: Softlines Supervisor
• FLSA: Exempt
• Hours Worked: Typically, Monday through Friday, 40 per week. However, must be flexible to meet the needs of the department and complete other projects as assigned.