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About the Role

As the Operations Manager, you will have overall responsibility for the delivery of all activities relating to the provision of clearly defined contractual services and business objectives. You will lead a team of engineers, managers, and technicians with the primary focus of driving your team to meet and exceed contractual performance targets, utilising strong leadership and mentoring skills. The role may on occasion involve some UK and Europe travel to engage with other CAF projects or suppliers.

Responsibilities

Deliver contract management services in accordance with policies, processes, and procedures.
Monitor expenditure against contract and ensure actual spend profiles are within budget.
Ensure contractual performance and report on performance to the client.
Ensure Project Programme compliance, producing plans in the required format and structure.
Monitor and review contract performance through agreed KPIs, including payments, variations, demand planning, inventory data management, technical support, supplier interfaces, warranty claims, repairable float management, spares and repairs supply, and material ownership.
Conduct regular contract review meetings internally and with the client.
Facilitate internal interfaces with the client on material availability, warranty, stores, and failure information.
Prepare reports on contract performance, budgetary variations, and supply of information to/from suppliers.
Schedule and run end-of-contract performance reviews against contractual obligations.
Work with the manufacturing facility to ensure the depot organisation can deliver the commissioning programme for the Units.
Develop, manage, and deliver the mobilisation stages of the contract.
Set up, monitor, and manage the procedures and processes required to deliver the Services for the client.
Manage contract disputes and escalate when necessary.
Plan, undertake, and monitor audits in accordance with the agreed Audit Plan, supporting external audits.
Govern all key project and business processes and procedures, including HSQE, Training and Competence, Risk Management, Financial Reporting, and Materials Management.
Attend cross-project functional meetings.
Approve Warranty Engineering Change Requests (WECRs).
Identify recruitment needs and maintain employee relations with the HR Business Partner.
Govern the employee appraisal process.
Approve client training plans.
Update and review project business plans.

Requirements

Engineering Degree – Mechanical or Electrical.
Previous relevant experience in a similar role within the Rail industry.
Track record of project management experience delivering complex medium and large-scale projects.
Ability to undertake technical and safety investigations in a wide range of areas.
Produce detailed, high-quality regular reports for internal and external stakeholders.
Experience of managing and developing a project team.
Detailed knowledge of Health, Safety, Quality and Environment standards and systems.
Risk identification and control.
Strong contract management and client relationship building attributes.
Knowledge of commercial and financial procedures.
Proven previous experience in a project or operational management and people management role.
Previous experience working in an engineering or rail environment.
Proven experience in commercial contract management.

Skills

Leadership
Mentoring
Contract Management
Project Management
Risk Management
Financial Management
Client Relationship Building
Health, Safety, Quality and Environment standards and systems

Location

UK
Europe

Work Type

Full-time

Experience Level

Operations Manager
Project Management
People Management

Education Level

Engineering Degree – Mechanical or Electrical

Salary/Compensations

Competitive salary, including London allowance

Benefits

25 days annual leave
Excellent workplace pension scheme (with up to 10% contribution)
Generous health care cash plan
Bike2Work scheme
Professional Sponsorship scheme
Flexible Working policy
Family Friendly culture
Paid volunteering days
Social value initiatives (tree-planting, donation drives, support to homeless community and refugees)

About the Company

Innovation is in our DNA - we thrive on pushing boundaries and adapting to new challenges with a flexible approach.
Proud to be a global leader, our fast-paced growth provides exciting opportunities for our team and the community.
Committed to maintaining trains and trams, our mission is to enhance vehicle safety and reliability.
Our ultimate goal is to deliver a comfortable, dependable, and sustainable commuting experience for all passengers.
Based out of multiple locations across the UK, our 24/7 operation means we’re always on hand to deliver reliable technical support.
Utilising the latest digital technology, we strive to enhance dependability, helping people to get to where they need to be!
We wouldn’t be where we are without our people. Working together as a team, we strive to achieve great things while supporting each other to thrive along the way.
We’re going places, so apply today and become part of our exciting journey.

Equal Opportunity

A Real Living Wage employer and proud signatory of the Armed Forces Covenant, RSSB Mental Health Charter and Women in Rail EDI Charter.
Creating a culture of inclusivity and belonging is really important to us.