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About the Role
This role combines hands-on platform engineering with Product Owner ownership, contributing to technical delivery, strengthening service resilience, and translating stakeholder priorities into an actionable team backlog within a busy electronic FX trading and sales environment.
Responsibilities
- Contribute to platform engineering, support and change delivery, keeping stability, reliability, security and operational quality at the centre of delivery.
- Own and prioritise the team backlog, translating stakeholder needs, technical debt, risk items and service improvements into clear, actionable work.
- Maintain the platform technical roadmap and align delivery priorities with stakeholders across trading, sales, IT management and product management.
- Use strong analytical skills to break down incidents, service issues and technical problems, supporting root-cause analysis and measurable improvement actions.
- Improve observability by strengthening meaningful monitoring, alerting, service-level measures and reporting using tools such as Prometheus and Grafana.
- Drive automation through Azure DevOps, pipelines, YAML and Ansible, reducing manual activity and improving repeatability, control and delivery confidence.
- Support robust change, release and risk management practices, ensuring changes are planned, tested, deployed and evidenced appropriately.
- Create transparency on capacity, delivery options and trade-offs, including input into Quarterly Business Review planning and stakeholder communication.
Requirements
- Strong technical knowledge across Linux and Windows environments, connectivity, automation, administration and operational tooling.
- Ability to analyse complex technical or service issues, structure options clearly and turn findings into practical backlog items and improvement actions.
- Understanding of agile delivery and ability to balance stakeholder priorities, team capacity, technical debt, risk and operational resilience.
- Experience with automation and delivery tooling such as Azure DevOps, YAML, Ansible or comparable pipeline technologies.
- Understanding of service management, IT risk, security expectations and the evidence needed to demonstrate control in a financial-services environment.
- Clear communication with engineers and senior stakeholders.
- Ability to work well in a team.
- Comfortable taking ownership while helping others succeed.
Skills
- Linux
- Windows
- Connectivity
- Automation
- Administration
- Operational tooling
- Azure DevOps
- YAML
- Ansible
- Prometheus
- Grafana
- Agile delivery
- Service management
- IT risk
- Security
- Observability
- Resilient architecture
- ITIL practices
- Incident management
- Problem management
- Change management
- Electronic markets
- Foreign exchange
- Trading platforms
- Financial Markets technology
- Product Owner
- Technical lead
- Service owner
- Platform ownership
- AI-assisted engineering
- Microsoft 365 Copilot
- GitHub Copilot
Location
- London
Work Type
- Full-time
- Permanent
- Hybrid working
- Remote for up to 30 days abroad
Experience Level
- Product Owner experience
- Technical lead experience
- Service owner experience
- Platform ownership experience
Benefits
- Comprehensive health cover (private medical, dental, vision, health screening, in-person GP appointments)
- Generous pension scheme
- Financial protection (life assurance, income protection, pension guidance, will writing services)
- Interest-free season ticket loan
- Generous annual leave
- Option to purchase additional annual leave
- Time off for key life events
- Wellbeing and family support (Employee Assistance Programme, back-up child and elder care, enhanced family leave, support coaching for new parents)
- Electric vehicle scheme
- Cycle to work scheme
- On-site gym
- On-site staff restaurant
- On-site barista coffee facilities
- Opportunities for personal and professional growth (mentoring, learning, short-term assignments, international career development)
- Opportunities to build strong connections (volunteering, employee forums, social clubs)
About the Company
- ING’s purpose is empowering people to stay a step ahead in life and in business.
- We champion self-reliance, collaboration and innovation.
- We expect colleagues to act with integrity through the ING values of being honest, prudent and responsible.