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About the Role

The Field Engineer (FSE) provides the front line interface of ARxIUM systems to the customer. The FSE performs field service activities involving the installation, maintenance, repair, and modification of ARxIUM systems at a customer facility, requiring excellent, customer-centered communication skills.

Responsibilities

• Perform software and hardware preventive and corrective maintenance.
• Perform software and hardware emergency break fix service calls.
• Refine and validate PLC Coding.
• Work with the facility to schedule appropriate downtime for preventive and corrective maintenance.
• Complete all paperwork and reports in a timely and accurate manner, including ticket updates and closures, expenses, timesheets, and other administrative requirements.
• Follow up on open issues, tickets, and escalations.
• Work outside normal business hours may be required to service products.
• Perform other duties as required.

Requirements

• Diploma or degree in a technical field including mechanical, electrical, computer, or biomedical.
• 3 - 5 years experience programming Allen-Bradley PLCs.
• Conveyor and Automation experience.
• Engineering and Electrical experience.
• 7+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro-mechanical systems.
• 7+ years of experience working in a service capacity with direct customer interaction.

Skills

• Customer-centered communication skills
• PLC programming
• Conveyor and Automation
• Engineering
• Electrical
• Troubleshooting computerized electro-mechanical systems
• Customer interaction

Location

• Winnipeg
• Chicago Area
• North America
• Europe

Work Type

• Field Service
• Travel required

Experience Level

• 3-5 years PLC programming
• 7+ years field service
• 7+ years customer interaction

Education Level

• Diploma or degree in a technical field

Salary/Compensations

• Competitive salary

Benefits

• Medical/RX/Dental/Vision benefits
• Healthcare and dependent care FSAs
• Company paid Life/ADD insurance
• Company paid STD plans
• Company paid EAP plan
• Opportunity to participate in the company 401k plan with employer match
• Flexible work schedule

About the Company

• ARxIUM is a leader in the development of advanced pharmacy technology and solutions.
• Opportunity to work with experts in the pharmacy health systems sector.
• Paving the way with innovative automation hardware and software technologies.
• Providing innovative solutions in the pharmacy automation space for over twenty years.
• Serves customers in North America, Europe, and Asia.
• Offices in Winnipeg and the Chicago Area.
• Works remotely in cities across North America and Europe.