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About the Role

The Patient Access Specialist serves as the primary point of contact for patients and visitors at the Ambulatory Surgery Center, ensuring a positive and seamless experience from arrival through registration and check-in. This role is responsible for accurately verifying patient demographics, insurance coverage, consents, and other required documentation; collecting patient payments; and maintaining accurate records in accordance with organizational policies and regulatory requirements. The Patient Access Specialist acts as a liaison between patients, visitors, clinical staff, and providers to facilitate efficient patient flow and exceptional customer service while supporting the overall operational success of the surgery center.

Responsibilities

Welcome patients and visitors in a professional, courteous, and compassionate manner.
Complete patient check-in and registration processes for surgical procedures.
Verify and update patient demographic, insurance, and contact information.
Ensure all required consents, forms, and supporting documentation are accurately completed and collected.
Collect patient payments, co-pays, deductibles, and other applicable financial responsibilities in accordance with established policies.
Maintain accurate patient records within electronic health record (EHR) and practice management systems.
Communicate effectively with patients, family members, and visitors regarding registration requirements, surgery day expectations, and general information.
Coordinate with clinical and administrative staff to ensure timely patient flow and address registration-related issues.
Adhere to HIPAA guidelines and all organizational, state, and federal regulations regarding patient privacy and confidentiality.
Provide exceptional customer service while supporting a welcoming and patient-centered environment.
Perform additional duties, projects, and responsibilities as assigned by leadership to support departmental and organizational objectives.

Requirements

Experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.
Sitting in the same location or standing/walking; required to stop or lift light material (10 to 20 lbs.) or equipment.
Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise.
OSHA Category 2: Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks.

Skills

Working knowledge of medical terminology.
Self directed, motivated, resourceful, demonstrates initiative.
Working knowledge of MS Office Suite applications: Word, Excel, Outlook.
Proficiency in EPIC Prelude and Cadence
Ability to add, subtract, multiply, divide, and calculate percentages
Performs accurate typing at 45-60 wpm
Bilingual a plus

Location

Day (United States of America)

Work Type

Regular Full time

Experience Level

0-1 years of experience

Education Level

High School Diploma
Associates

Salary/Compensations

$32.39 - $36.04

Benefits

Eligible for additional benefits consistent with the role.

About the Company

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.
Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Equal Opportunity

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.