Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Field Engineer (FSE) provides the front line interface of ARxIUM systems to the customer. The FSE performs field service activities involving the installation, maintenance, repair, and modification of ARxIUM systems at a customer facility, requiring excellent, customer-centered communication skills.
Responsibilities
- Perform software and hardware preventive and corrective maintenance.
- Perform software and hardware emergency break fix service calls.
- Refine and validate PLC Coding.
- Work with the facility to schedule appropriate downtime for preventive and corrective maintenance.
- Ensure timely and accurate completion of all paperwork and reports, including ticket updates and closures, expenses, timesheets, and other administrative requirements.
- Follow up on open issues, tickets, and escalations.
- Work outside normal business hours may be required to service products.
- Perform other duties as required.
Requirements
- Diploma or degree in a technical field including mechanical, electrical, computer, or biomedical.
- Conveyor and automation experience.
- Engineering and electrical experience is a plus.
- 3+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro-mechanical systems.
- 3+ years of experience working in a service capacity with direct customer interaction.
- Must have excellent, customer-centered, communication skills.
Skills
- Field service
- Troubleshooting
- Repair
- Customer interaction
- PLC Coding
Location
- Winnipeg
- Chicago Area
- Remote (North America)
- Remote (Europe)
Work Type
- Field Service
- Travel required
Experience Level
- 3+ years of direct field service experience
- 3+ years of experience in a service capacity with direct customer interaction
Education Level
- Diploma or degree in a technical field
Salary/Compensations
- Competitive salary
Benefits
- Medical/RX/Dental/Vision benefits
- Healthcare and dependent care FSAs
- Company paid Life/ADD insurance
- Company paid STD plans
- Company paid EAP plan
- Opportunity to participate in the company 401k plan with employer match
- Flexible work schedule
About the Company
- ARxIUM is a leader in the development of advanced pharmacy technology and solutions.
- ARxIUM provides innovative automation hardware and software technologies.
- ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years.
- ARxIUM currently serves customers in North America, Europe, and Asia.