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About the Role

This role supports employees during critical leave events, ensuring pay accuracy, compliance, and a consistent employee experience. It plays a key role in stabilizing operations while the Salary Continuance program evolves.

Responsibilities

• Support administration of the Salary Continuance (SalCon) process across the leave lifecycle, including transition to Long-Term disability.
• Provide employee guidance and support for leave-related inquiries.
• Complete case setup, documentation, and communication, including issuance of required forms.
• Coordinate with Payroll, Benefits, Disability Case Management, and HR partners to ensure accurate case handling.
• Support activities related to stop pay, reinstatement, and end-of-coverage communications.
• Maintain data accuracy, compliance, and adherence to established processes.

Requirements

• Experience in absence management, disability support, HR operations, or benefits administration.
• Strong understanding of employee leave processes (e.g., STD, LTD, return-to-work).
• Ability to manage high-volume, detail-oriented case work.
• Strong communication and organizational skills.
• High attention to detail and ability to manage multiple priorities.
• Experience in Disability Case Management or Salary Continuance programs.
• Familiarity with Workday, payroll systems, or HR case management tools.
• Experience working in a HR Shared Services environment.
• Bilingualism (French, English, both oral and written) is required for Quebec only.

Skills

• Case management
• Operational execution
• Absence and leave expertise
• Stakeholder coordination
• Risk awareness and escalation
• Employee experience focus

Location

• Quebec

Work Type

• Hybrid
• 12-month contract

Experience Level

• Senior

Salary/Compensations

• 58,000 - 93,000

Benefits

• Flexible Benefits from the day you join to meet the needs of you and your family.

About the Company

• At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives.
• Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
• We’re committed to creating an inclusive and respectful environment.
• We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• Diversity and inclusion have always been at the core of our values at Sun Life.
• A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues.
• We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.
• We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

Equal Opportunity

• Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.