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About the Role

This role provides end-to-end oversight of change management for a large-scale, multi-year commercial systems transformation program. The program modernizes how commercial work is done through platform enablement, process simplification, AI-driven delivery, and legacy system retirement. This is an integrator role that brings together change readiness across various personas, business segments, and workstreams into a cohesive strategy, in partnership with a cross-functional team.

Responsibilities

Develop and implement comprehensive change management strategies and plans for large-scale transformation initiatives, including stakeholder analysis, communication plans, training programs, and resistance management.
Define and track adoption metrics and KPIs to measure change effectiveness and demonstrate business value.
Define reusable templates for business segments (change impact assessment, change readiness assessment, change strategy, change management plan).
Build a holistic change management approach that connects existing segment-level efforts.
Continuously improve change management methodology and tools based on lessons learned.
Lead and mentor a team of change management professionals.
Act as a thought leader in change management, providing strategic guidance and innovative solutions.
Oversee change management dependencies, risks, and issues across business segments and program workstreams.
Maintain a consolidated view of change management milestones across all workstreams.
Establish governance structures and a reporting cadence for change readiness and risk.
Monitor overall change readiness across the program and escalate material gaps to leadership.
Provide input into launch decisions based on consolidated change readiness.
Collaborate closely with senior leadership, program/project managers, and stakeholders to integrate change management activities.
Build and maintain strong relationships with key stakeholders across all levels of the organization.
Define and stand up a cross-functional change management stakeholder network.

Requirements

Bachelor's degree in Business Administration, Organizational Development, or a related field.
10+ years of progressive experience leading change management for large-scale business or technology transformation programs, including at least 5 years in a leadership role.
Experience developing and executing change strategies for simultaneous, interdependent programs in a matrixed global organization.
Exceptional people leadership skills, with a track record of building and developing high-performing teams.
Superior stakeholder management and executive communication skills, with the ability to influence and collaborate effectively from frontline level to senior business leadership.
Proven ability to establish adoption metrics and demonstrate business value from change management investment.
Recognized thought leadership in change management and organizational development.
Advanced degree (MBA or related field) is preferred.
Prosci, CCMP, PMP, or equivalent certification is preferred.
Experience supporting ERP migrations, commercial systems consolidation, or CRM/ERP platform implementations (e.g., Salesforce, SAP) is preferred.

Skills

Change Management
Stakeholder Analysis
Communication Planning
Training Programs
Resistance Management
Adoption Metrics
KPI Tracking
Change Impact Assessment
Change Readiness Assessment
Change Strategy Development
Change Management Planning
Team Leadership
Mentoring
Thought Leadership
Risk Management
Issue Management
Governance Structures
Reporting
Stakeholder Engagement
Collaboration
Executive Communication
Influencing
ERP Migrations
Commercial Systems Consolidation
CRM/ERP Platform Implementation

Location

US Locations (for salary range)

Work Type

Hybrid Work Model (2-3 days a week in the office)
Work from anywhere for up to 8 weeks per year

Experience Level

Director
10+ years of progressive experience
5+ years in a leadership role

Education Level

Bachelor's degree in Business Administration, Organizational Development, or a related field
Advanced degree (MBA or related field) preferred

Salary/Compensations

For eligible US locations: $137,200 USD - $254,800 USD
For Ontario, Canada: $155,000 CAD - $205,000 CAD

Benefits

Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan

About the Company

Thomson Reuters informs the way forward by bringing together trusted content and technology for decision-making.
Serves professionals across legal, tax, accounting, compliance, government, and media.
Products combine specialized software and insights to empower professionals with data, intelligence, and solutions.
Reuters is a world leading provider of trusted journalism and news.
Powered by 26,000 employees across more than 70 countries.
Committed to objectivity, accuracy, fairness, and transparency.
Helps customers pursue justice, truth, and transparency.
Upholds the rule of law, turns the wheels of commerce, catches bad actors, reports facts, and provides trusted, unbiased information.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
We seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law.
Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations.