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About the Role

The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Associate Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.

Responsibilities

Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Values and Service Behaviors at all times
Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed
Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed
Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics
Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows
Ensure our patient scheduling processes are executed efficiently
Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours.
Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows
Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center
Other duties as assigned

Requirements

2 or more years of experience in a supervisory role
Ability to work flexible hours as needed, with occasional evenings
Proficient PC skills
US work authorization
Bachelor's or Master's Degree in a related field
5 or more years of experience in a supervisory role within a clinical setting
Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve
Experience successfully driving teams towards achievement of metrics
Experience with Google Suite
A passion for mentorship and team development
Ability to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teams
A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
A flexible and positive attitude, including being comfortable with ambiguity
A proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions regarding competing priorities
Impeccable judgment and maturity
A supportive attitude toward our patient population of older adults
Able to handle confidential information with discretion

Skills

Leadership
Operations Management
Staff Management
Patient Satisfaction
Clinical Outcomes
Team Development
Problem-Solving
Adaptability
Judgment
Discretion

Work Type

Full time

Experience Level

2 or more years of experience in a supervisory role
5 or more years of experience in a supervisory role within a clinical setting

Education Level

Bachelor's or Master's Degree in a related field

Salary/Compensations

$50,188.00 - $122,400.00

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs

About the Company

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.