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About the Role

Live Nation UK's Research and Insights Team is seeking a highly organised and commercially minded insights professional to join as a Director of Research and Insights. This role empowers the business with a deep understanding of live music fans, enhancing the event experience and providing actionable insights to better connect and engage the audience.

Responsibilities

Support the Head of R+I in embedding data and insights across the organisation.
Empower teams to make informed commercial decisions.
Oversee end-to-end delivery of quant and qual research projects.
Balance hands-on execution with effective oversight of team and vendor delivery.
Structure and manage multiple concurrent workstreams.
Ensure clear prioritisation, resource allocation, timelines and accountability across the team.
Line manage and support team members.
Help develop capabilities while maintaining high standards of delivery and efficient ways of working.
Conduct advanced analysis across multiple datasets, including market-research, first-party data, and social listening outputs.
Uncover commercially actionable insights.
Present research findings clearly and concisely to internal stakeholders.
Ensure insights are commercially relevant and actionable.

Requirements

Proven experience in market research and/or consumer insights from both client-side and agency environments.
Ability to design, analyse and translate findings into actionable insights.
Strong knowledge of qualitative methodologies, including drafting discussion guides and moderating focus groups.
Proficiency in statistical tools (e.g. DisplayR or equivalent).
Proficiency in data visualisation platforms (e.g. Tableau) for creating dashboards and reports.
Proficiency in social media listening tools (e.g. Meltwater Buzz) to extract actionable insights.
Strong stakeholder management skills, with experience influencing cross-functional teams.
Commercial acumen to align research findings into business strategies and measurable outcomes.
Strong communication skills with a track record of presenting clear and compelling research findings to diverse internal stakeholders.
Highly organised, commercially minded, and solutions-oriented.
Ability to balance strategic thinking with hands-on delivery in a fast-paced environment.
Comfortable managing multiple priorities simultaneously.
Ability to bring structure and clarity to complex projects.
Ability to keep teams aligned and moving forward.
Strong judgement in how insights are applied to business challenges.
Use data and audience understanding to shape clear, actionable recommendations.
Confident managing upwards and downwards.
Able to provide clear visibility and prioritise effectively.
Able to support teams to deliver high-quality work across multiple concurrent initiatives.

Skills

Quantitative methodologies (e.g. MaxDiff, Conjoint, Segmentation)
Qualitative methodologies
Statistical tools (e.g. DisplayR or equivalent)
Data visualisation platforms (e.g. Tableau)
Social media listening tools (e.g. Meltwater Buzz)
Stakeholder management
Commercial acumen
Communication skills
Insight generation
Storytelling
Strategic application of data

Location

Farringdon, London

Work Type

Full time
Permanent

Experience Level

Director

Benefits

Tickets to shows and festivals
Unlimited annual leave
Arcade games in the basement games room
Onsite gym equipment
Fitness and meditation classes
Fully stocked complimentary coffee bar with barista
Heavily subsidised lunch options
Regular staff events in atrium stage space including hosting speakers and open mic nights

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
For additional information, visit www.livenationentertainment.com

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.