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About the Role

As a Teller, you will be the frontline representative of the Credit Union, ensuring members receive accurate and friendly service for their financial transactions and banking needs. In this role, you will build strong member relationships, promote relevant products and services, and collaborate effectively with the team to help achieve the Credit Union’s goals. By maintaining careful attention to detail and adhering to all compliance standards, you will contribute to the Credit Union’s overall success and uphold its trusted reputation.

Responsibilities

• Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments.
• Ensure accuracy in all transactions and maintain proper cash and teller drawer management.
• Engage members to identify opportunities and educate them about Credit Union products and services.
• Cross-sell products such as deposit accounts, loan products, and services from corporate partners.
• Exhibit leadership by setting a positive example for team members.
• Foster an inclusive work culture that promotes teamwork and collaboration.
• Encourage mutual support and assistance to ensure the success of the branch.
• Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards.
• Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct.
• Ensure compliance with all audit requirements and branch employee performance standards.
• Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws.
• Participate in branch meetings and use available communication channels to stay current on changes.
• Availability to work flexible hours, including Saturdays, and at different branch locations as needed.
• Perform all other duties as assigned.

Requirements

• A high school diploma or GED is required.
• Proficiency with operating a 10-key calculator and computer.
• High level of accuracy in data entry and transaction processing.
• Comfortable using communication tools such as e-mail, Teams, and texting.
• Resourcefulness and problem-solving abilities on occasion.
• Frequent initiative-taking.
• Consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors.
• All candidates will be subject to a background check to determine employment eligibility.
• For roles that require an NMLS you may be subject to a credit check.

Skills

• Banking
• Customer service
• Sales
• Cash handling
• Courtesy
• Tact
• Diplomacy
• Inclusivity
• Teamwork
• Collaboration
• Positive communication
• Relationship building
• Information gathering
• Cooperation
• Receiving constructive feedback
• Working towards effective change

Location

• Syracuse, NY

Work Type

• Full-time
• Onsite

Experience Level

• 1 to 3 years of related experience in banking, customer service, sales, or cash handling.

Education Level

• High school diploma or GED

Salary/Compensations

• $18.09 to $27.14 per hour

Benefits

• Medical and Dental Insurance
• 401K with Employer Match
• Holiday Pay
• Paid Time Off

About the Company

• Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services.
• Empower FCU Core Values: Fairness, Integrity & Honesty
• Empower FCU Strategic Pillars: World-Class Employee Experience, Best-In-Class Member Experience, Growth for Impact, Shared Value in the Community.
• A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.
• Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Equal Opportunity

• Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.
• Our Equal Employment Opportunity Policy Statement reaffirms our commitment.
• Federal Labor Law Posters
• New York Labor Law Poster
• Employment Eligibility Notices
• E-Verify
• Right to Work
• Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law.
• Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
• If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below: a) Fax: 315.455.5423 b) US Mail: 1 Member Way Syracuse, NY 13212 c) Phone: 800.462.5000