Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Apollo is building a collective intelligence capability that combines AI, automation, and connected data to make smarter underwriting decisions. This role ensures that new digital tools and capabilities are successfully adopted by colleagues, providing them with the necessary skills, confidence, and understanding to use them effectively in their daily work.

Responsibilities

• Assess the skills and knowledge colleagues need for new technology and translate that into practical, iterative technical training and adoption activities.
• Understand user adoption, identify barriers to adoption (skills gaps, confidence, process friction, tool issues), and design targeted interventions.
• Deliver hands-on support and track the effectiveness of training and adoption activities.
• Act as a liaison between technology development teams and end-users.
• Develop a clear picture of adoption across the organization, identifying areas of traction and challenges.
• Partner with product and delivery teams ahead of releases to shape user adoption of new functionality.
• Design and deliver targeted, contextual technical training and enablement support.
• Use training needs analysis to identify capability gaps, confidence issues, and change barriers, translating insights into learning interventions, communications, and support.
• Gather and synthesize user feedback for product teams.
• Build a lightweight and sustainable adoption framework.
• Help colleagues across the business find genuine value in the tools being built.

Requirements

• Experience in digital transformation, business change, or technology adoption.
• Proven ability to bridge the gap between technology launch and effective user adoption.
• Genuine tech-literacy, including personal use of AI tools and the ability to discuss technology credibly with product managers and engineers.
• Strong communication and relationship-building skills.
• Structured thinking and diagnostic abilities to identify adoption barriers.
• Ability to translate diagnoses into practical training and enablement activities.
• Experience in an environment with continuously evolving technology is preferred.
• Experience in financial services or a regulated environment is useful but not essential.

Skills

• Technical training delivery
• Enablement
• Understanding new digital tools
• Training needs analysis
• Identifying barriers to change
• Designing interventions
• Building confidence and capability
• AI tools
• Automation
• Collective intelligence
• Communication
• Relationship building
• Structured thinking
• User feedback synthesis

Location

• Remote
• Hybrid

Work Type

• Hybrid
• Flexible working

Experience Level

• Mid-level

Salary/Compensations

• Competitive and attractive salary

Benefits

• Discretionary bonus
• 31 days’ annual leave
• Non-contributory pension
• Private medical insurance

About the Company

• Apollo, a Skyward Group company, is an innovation-inspired insurance platform operating at Lloyd’s of London.
• Delivers data-driven and creative solutions across a broad range of risks.
• Founded with a pioneering mindset, focused, agile, and built around people.
• Offers products across Property, Casualty, Marine, Energy and Transportation, Specialty and Reinsurance, alongside Smart Follow and digital and embedded risk programmes.
• Has a team of more than 300 professionals.
• Combines underwriting excellence, innovation, and collaboration to enable a more resilient and sustainable world.
• A diverse, growing team of empowered experts who bring collaboration, innovation, and data-driven thinking to every relationship and every risk.

Equal Opportunity

• Diversity and inclusion are essential to understanding the global communities served and making better decisions.
• Committed to developing diverse talent at every level.
• Creating an environment where different perspectives are genuinely valued, supported, and celebrated.
• Runs a programme of events, training, and initiatives designed to recognise both the challenges and opportunities that come with building an inclusive workplace.
• Flexible and hybrid working are fully embraced.
• Trusts people to work in ways that allow them to perform at their best, balancing professional responsibilities with personal commitments.
• Committed to creating an inclusive recruitment experience where every candidate feels supported and able to perform at their best.
• Invites candidates to complete a confidential ClearTalents profile to share any adjustments that may support them during the recruitment process.