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About the Role

WSA is a global leader in the hearing aid industry. HearUSA, part of WSA, is dedicated to reframing hearing care and setting the highest standard in modern hearing health through its extensive network of professionals and centers.

Responsibilities

• Directly supervise the Hearing Care Assistant Team, monitoring and coaching to achieve appointment targets.
• Perform Hearing Care Assistant tasks to provide coverage and support for other locations.
• Achieve team targets for completed appointments and conversions, ensuring adherence to processes.
• Lead regular meetings with the Hearing Care Assistant team for updates, support, and training.
• Participate in Client Excellence, Marketing, and related meetings.
• Assist in developing and outlining process improvements.
• Complete weekly and monthly team performance reports and create action plans.
• Maintain knowledge of marketing promotions, member insurances, systems, and business rules.
• Collaborate with department leadership on initiatives, identify improvements, and propose solutions.
• Organize, track, and complete assigned projects.
• Perform remote and in-person staff observations.
• Conduct regular 1:1 performance reviews and coaching sessions.
• Maintain coaching, counseling, attendance, and performance documentation.
• Uphold client and employee confidentiality, demonstrate HearUSA values, and maintain professionalism.
• Perform other tasks as assigned by leadership.

Requirements

• Experience in a position requiring responsiveness to team member daily needs.
• Demonstrated skills in planning, analytical and critical thinking, problem solving, and proactive decision making.
• Ability to learn new systems/applications and train others.
• Ability to work independently and complete projects in a timely manner.
• Willingness to provide feedback and coaching positively.
• Experience working across departments/teams to achieve common goals.
• Proven mastery of excellence in customer service.
• 2-4 years of relevant experience.

Experience Level

• 2-4 Years of relevant Experience

Salary/Compensations

• $120,000

Benefits

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives

About the Company

• WSA is a global leader in the hearing aid industry.
• HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health.
• HearUSA has an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S.

Equal Opportunity

• The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.