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About the Role

The Morgan Group is seeking a community leader to manage day-to-day operations, foster excellent resident relations, and oversee financial and personnel responsibilities. This role involves ensuring professionalism, adhering to company standards and fair housing laws, and driving community marketing efforts.

Responsibilities

• Manage the day-to-day operations of the community to achieve the highest level of professionalism.
• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
• Adhere to all Fair Housing laws.
• Operate the office in a professional, clean, uncluttered and well-staffed manner.
• Maintain office and resident files (paper and online) in a confidential and secure manner.
• Supervise the Office Team Members.
• Supervise, with the assistance of the Lead Maintenance, the Service Team Members.
• Create, maintain and encourage excellent resident relations.
• Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints.
• Require all Team Members to be professional and friendly to the residents while adhering to MORGAN’s standards of non-fraternization.
• Maintain and/or create a resident renewal program.
• Create a sense of community with the residents and the community.
• Monitor the timely completion of all service requests.
• Identify and direct the Lead Maintenance to schedule projects.
• Monitor and perform annual inspections that are required by the City, County or State.
• Keep all required permits for operating the community current.
• Maintain and manage the financial responsibilities on the community.
• Adhere to the Community budget and report variances.
• Prepare monthly financials as directed by the Regional Property Manager.
• Provide additional financial information to owners and/or MORGAN senior management team.
• Assess the move out condition of apartments to prepare the final account statement.
• Prepare and submit annual budget data to the Regional Property Manager.
• Manage accounts payable processing in a timely and prudent manner.
• Manage and monitor all rental collection on the community.
• Collect rent in a timely basis per the lease contract.
• Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite.
• Ensure compliance with Community Policies and lease agreements.
• Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc.
• Responsible for all personnel issues on the community by following the MORGAN standard.
• Recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President.
• Monitor daily work and professional growth of all Team Members.
• Schedule and monitor vacation, holidays and sick time for Team Members on the community.
• Ensure all team members comply with MORGAN’s dress code.
• Complete meaningful annual performance reviews with all team members.
• Ensure required training is completed by all team members.
• Comply with all training requirements set forth for this position.
• Manage, create and monitor the marketing of the community.
• Drive qualified traffic to the community.
• Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income.
• Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team and/or owner.
• Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates.

Requirements

• Must have a valid driver’s license, insurance and car registration if driving for business purposes.
• Ability to organize, prioritize, and complete multiple tasks concurrently in a dynamic work environment.
• Ability to shift attention between duties and adapt to changing business needs with minimal notice.
• Ability to maintain concentration, accuracy, and productivity while experiencing frequent interruptions.
• Ability to make sound business decisions and exercise independent judgment in a timely manner.
• Ability to communicate effectively with residents, prospects, team members, vendors, and other stakeholders in person, by telephone, and through written communications.
• Ability to effectively use computer systems, property management software, email, and other technology platforms while managing multiple priorities.
• Ability to read, write and understand English.

Skills

• Leasing
• Marketing
• Property Management
• Operations Management
• Maintenance Supervision
• Resident Relations
• Financial Management
• Budgeting
• Accounts Payable
• Rent Collection
• Personnel Management
• Recruiting
• Hiring
• Training
• Performance Reviews
• Computer Systems
• Property Management Software
• Email
• Communication

Location

• Onsite

Work Type

• Full-time

Experience Level

• Management

Benefits

• Advancement opportunities
• Training
• Low-cost Medical, Dental, Vision
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• 401K (Traditional & Roth) with Company Match
• Employee Assistance Program
• Paid Time Off plans (Vacation, Sick, Floating Holiday, Bereavement Leave, Holiday Schedule)
• Referral Bonus Program
• Leasing commissions
• Renewal commissions
• Quarterly Bonus Program

About the Company

• The Morgan Group is a community built on people, believing in treating everyone with respect and dignity.
• They strive to foster an inclusive environment where every idea, perspective, and contribution is valued.
• Their Core Values guide how they hire, reward, and evaluate every member of the Morgan team.
• Morgan Core Values include: Self-Starters, One Morgan, Get it Done, Raise the Bar, Keep on Truckin’, and Reputation is Earned Daily.