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About the Role

Drive the end-to-end delivery of scam prevention capabilities, from discovery through launch and continuous iteration, with a focus on customer experience, operational readiness, and strong controls.

Responsibilities

• Lead end-to-end delivery of scam prevention capabilities from discovery and requirements through pilot, launch, iteration, and scale, ensuring readiness across business, operations, and controls
• Define product strategy and roadmap for scam prevention capabilities across key customer journeys, aligning to annual strategic priorities and capacity planning
• Build customer experiences that balance protection and friction by incorporating risk signals and insights into decisioning while maintaining a strong customer experience
• Partner across teams to enable intelligence and data sharing needed to prevent scams, including defining scope, operating model, governance, and controls
• Establish measurement and reporting by defining success metrics and building feedback loops to continuously improve performance
• Drive cross-functional execution with stakeholders across Product, Technology, Design, Data & Analytics, Fraud/Risk, Operations, Legal/Compliance, and governance forums

Requirements

• 5 years of experience (or equivalent expertise) in product management, management consulting, corporate strategy, or a relevant domain
• Knowledge of the product development lifecycle (discovery, requirements definition, delivery, launch, and data analytics)
• Experience creating and maintaining delivery artifacts in Jira and Jira Align (for example, epics, stories, features, acceptance criteria, and dependencies)
• Demonstrated strategic thinking and structured problem solving, including framing ambiguous problems, identifying root causes, and evaluating tradeoffs
• Executive storytelling and communication skills, including synthesizing quantitative and qualitative inputs into clear narratives for senior leaders and governance forums
• Data analysis and product analytics skills, including defining and interpreting performance metrics, building measurement plans, and using data to iterate on product experiences
• Applicants must be authorized to work for any employer in the US.
• We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.

Skills

• Product Management
• Management Consulting
• Corporate Strategy
• Product Development Lifecycle
• Jira
• Jira Align
• Strategic Thinking
• Structured Problem Solving
• Executive Storytelling
• Communication
• Data Analysis
• Product Analytics

Location

• US

Work Type

• Full-time

Experience Level

• 5 years

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About the Company

• Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
• Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
• We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
• Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
• We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
• We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations.
• Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Equal Opportunity

• We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
• We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
• We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
• Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation.
• Equal Opportunity Employer/Disability/Veterans