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About the Role

Provide engineering support for technical issues reported by the North American fleet of Customers, Technical Representatives, P145 Repair Stations, and the Fleet Control Center in a high-paced and high-pressure environment. Identify and resolve discrepancies in the Instructions for Continued Airworthiness and act as a liaison with company engineering functions. Work within an international team to analyze and propose solutions to increase the reliability and maintainability of the in-service fleet of AW aircraft.

Responsibilities

Perform front-end analysis and resolution of technical issues reported by the North American fleet of Customers, Technical Representatives, and P145 Repair Stations in a timely manner.
Support the Fleet Control Center with resolving AOG issues and providing technical solutions during a non-standard work week and weekends.
Input and analyze field data for reliability and maintainability to liaise with and drive product improvements through the AW Design Offices.
Maintain a constant link with Product Support Engineering Italy to increase awareness of fleet problems and establish a fleet-wide knowledge base of occurrences and their resulting technical solutions.
Validate Technical Instructions (Publications, Technical Bulletins) to improve the quality of the Instructions for Continued Airworthiness.
Regularly report to AW Product Support Engineering Management for safety-related issues and outstanding Customer technical issues.
Analyze aircraft configurations to highlight criticalities in spare parts provisioning, training activity, and Technical Publication updating.
Develop maintenance, repair, and assembly procedures for Operator issues that fall outside the coverage of standard Technical Publications.
Use field experience/data to influence the established Product Improvement Process for supportability, maintainability, and design improvement.
Present major issues and solutions to the management team in various high-level meetings.
Support accident investigation activity.
Develop technical presentations in support of Customer round tables and trade shows.

Requirements

Prior aerospace experience in technical areas of the rotary wing sector required.
Mastery of aviation technology.
Strong written and oral communication skills.
Strong PC skills.
Intercultural awareness, ability to create and maintain relationships.
Willingness to work a flexible schedule and weekends.
Able to work under pressure and meet customer deadlines.
Well-organized and adaptable with a flexible approach.
Able to handle critical and emergency situations involving customers.

Skills

Fluent in Spanish
Knowledge of Italian is a strong plus

Education Level

BS in Engineering Required

Equal Opportunity

Equal Opportunity Employer/Vet/Disability