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About the Role

The Senior Account Manager plays a pivotal role in delivering an exceptional client experience across assigned accounts, supporting the Client Experience Director in driving client satisfaction, retention, and growth. This role combines commercial awareness, relationship management, and operational oversight to ensure client expectations are exceeded and commercial opportunities are maximised.

Responsibilities

• Act as the day-to-day client lead across assigned accounts, building strong and trusted relationships.
• Develop a deep understanding of each client's business, objectives, challenges and success measures.
• Maintain regular communication with clients, ensuring expectations are managed and opportunities identified.
• Support the Client Experience Director in maintaining senior stakeholder relationships.
• Ensure client feedback is captured, shared and actioned to continually improve performance and experience.
• Escalate client issues and risks appropriately, providing solutions and recommendations where required.
• Support the development and implementation of account plans aligned to client objectives and commercial targets.
• Identify opportunities for organic growth, cross-selling and repeat business within existing accounts.
• Contribute to strategic account planning, facilitate regular client meetings and coordinate project debriefs, ensuring actions, learnings and growth opportunities are captured and implemented.
• Support RFI and proposal development, working with internal stakeholders to create compelling responses.
• Assist in onboarding new clients, ensuring a smooth transition into delivery teams and agreed ways of working.
• Manage account budgets, forecasts and revenue tracking for assigned clients.
• Support the Client Experience Director in monitoring account profitability and commercial performance.
• Ensure project scopes, estimates and commercial agreements are clearly documented and communicated.
• Raise concerns regarding budget variations, commercial risks or changes in scope at the earliest opportunity.
• Contribute to regular account reporting and commercial reviews.
• Collaborate with project delivery teams to ensure projects are set up for success and delivered against agreed objectives.
• Maintain visibility of project timelines, milestones, budgets and client expectations.
• Support the resolution of delivery challenges, ensuring client confidence is maintained throughout.
• Ensure evaluation frameworks and measurement criteria are agreed and consistently implemented.
• Participate in project debriefs and lessons learned sessions to drive continuous improvement.
• Work with marketing and delivery teams to identify opportunities for case studies and client success stories.
• Champion Sleek's standards for client service and experience across all touchpoints.
• Proactively anticipate client needs and recommend solutions that add value.
• Support the implementation of client satisfaction initiatives and feedback programmes.
• Ensure all client interactions reflect Sleek's values, culture and commitment to excellence.
• Promote a client-centric mindset across project teams.
• Maintain accurate client records, account plans and reporting within Sleek systems.
• Monitor performance data and provide actionable insights to improve client outcomes.
• Ensure compliance with client governance, procurement and reporting requirements.
• Produce regular account status reports, dashboards and updates for internal stakeholders.
• Build strong relationships across Growth, Creative, Production and Central Services teams.
• Support knowledge sharing and best practice across the Client Experience function.
• Mentor and support Account Managers and Executives where appropriate.
• Contribute to internal initiatives that strengthen client experience, commercial capability and business performance.

Requirements

• Reports to: Client Experience Director
• Department: Growth / Client Experience
• Success Measures: Client satisfaction and retention levels.
• Success Measures: Delivery of account revenue and growth targets.
• Success Measures: Organic growth opportunities identified and converted.
• Success Measures: Strong account profitability and commercial performance.
• Success Measures: Accuracy of forecasting and client reporting.
• Success Measures: Positive feedback from clients and internal stakeholders.
• Success Measures: Effective management of client issues and project risks.
• Success Measures: Consistent delivery of Sleek's client experience standards.

Skills

• Commercial awareness
• Relationship management
• Operational oversight
• Strategic planning
• Client communication
• Problem-solving
• Feedback implementation
• Adaptability in fast-paced environments

Location

• Wimbledon (HQ)

Work Type

• Hybrid (3 days in office, 2 days remote)
• Flexible core hours

Experience Level

• Senior

Benefits

• 27 days holiday (plus UK public holidays)
• Additional days holiday for each year of service (capped at 3)
• Week-day birthdays off
• Charity day
• Pay Day early finish Fridays (15:00)
• Standard Pension Plan
• Fitness membership or gym contribution
• Tech scheme
• Cycle to work scheme
• EV scheme
• Private health care (after 1 years' service)
• Learning and development programmes
• Company social events
• Opportunity to experience new destinations through Fam Trips

About the Company

• Founded in 2013 by Jennifer Davidson, Sleek is an independently owned experience partner delivering world-class events and experiences for major brands globally.
• Partners with forward-thinking clients to create impact for product roadshows, B2B conferences, car launches, and industry exhibitions.
• Focuses on creating human-first experiences that build communities, fuel innovation, spark collaboration, and unlock new opportunities.
• Recognised on The Sunday Times 100 Fastest Growing Company List, Business Leader Growth 500, and FEBE Growth 100 List.
• Awarded 'Best Place to Work' by The Sunday Times and Campaign.
• Operates with a people-before-profit mindset, celebrating individuality and setting high standards.
• Values self-motivated, curious individuals committed to growth, ownership, problem-solving, and feedback.
• HQ is a bright, modern, and collaborative space in Wimbledon.
• Invests heavily in team development and creating a welcoming community.
• Committed to creating a community where employees can do their best work and realise their potential.

Equal Opportunity

• Welcomes candidates from all backgrounds.
• Provides reasonable adjustments throughout the interview process.