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About the Role

Act as an ambassador for the company, supporting the Lettings business and Tenancy and Property Management Teams. Provide excellent service to drive the growth and retention of Landlords and the Lettings portfolio.

Responsibilities

• Work closely with the Property Management team ensuring all properties are legal, safe, and ready for occupation.
• Deliver a five-star service to landlords and tenants throughout the property lifecycle.
• Carry out Pre-Tenancy Inspections.
• Undertake administrative tasks, keeping records and logs up to date.
• Develop strong, long-term relationships with landlords and tenants, ensuring business retention and development.
• Check that works are completed and keep all parties updated.
• Assist at the end of tenancies, including communication regarding deposit returns.
• Resolve issues quickly and efficiently.
• Promote the refurbishments team to improve portfolio quality.
• Stay up to date with relevant legislation.
• Attend regular morning meetings with Lettings teams to ensure excellent inter-team communication.

Requirements

• Previous property management experience is essential.
• Ability to deliver an excellent customer service experience.
• Strong attention to detail.
• Persistent and tenacious.
• Team player.
• Natural ability to troubleshoot with a keen desire to succeed.
• Ability to cope well under pressure.

Skills

• Strong negotiation skills
• Excellent communication skills

Location

• South West
• South East

Work Type

• Full-time

Experience Level

• Subject to portfolio experience

Salary/Compensations

• Subject to portfolio experience

Benefits

• Fast-track growth within the property industry with clear development pathways.
• Comprehensive training, from apprenticeship to industry qualifications.
• Generous holiday allowance starting at 25 days annually, plus a birthday day off.
• Wellbeing programs, team social events, and a fun, dynamic workplace.
• Pension contribution.
• Beauty and fitness discounts.
• Season ticket loan.
• Cycle-to-work scheme.
• Enhanced maternity/paternity leave.
• Paid day off to volunteer at a charity of choice.