About the Role
Plays a vital role in assuring whole patient care is made available to each patient through referrals, prior authorizations, appointments and services. Oversees daily operations of managing the OR schedule for multiple providers.
Responsibilities
- Schedules OR cases within the EMR to include the appropriate coding information, staff, equipment and pre-op testing needed.
- Schedules pre-op, post-op and imaging appointments within a timely manner either before or after surgery.
- Follows up with patient’s care team to obtain required clearances and medication instructions prior to surgery.
- Verifies insurance and obtain prior authorizations that are needed prior to surgery.
- Communicates with patients to schedule surgery and explain any prep/testing requirements necessary for surgery.
- Acts as a liaison between patients, surgeons and OR staff to communicate any questions, concerns or add-on OR cases.
- Backs up the Clinical Secretary staff as needed.
- Proactively ensures all State and Federal regulatory requirements are met.
- Works closely with Provider Billing to assure compliance and maximum reimbursement.
Requirements
- Demonstrates skills in communication and prioritizing assignments.
- Makes every effort to satisfy the needs of every customer in a friendly, service-oriented manner.
- Demonstrates the ability to develop and maintain a collaborative working relationship with all system departments, the medical staff and other health care professionals at Thompson Health and with all outside customers.
- Has extensive knowledge of health care insurance and understands the complex insurance benefits of multiple carriers and how they apply to the specific patient.
- Exhibits time management, keyboarding & multi-tasking skills to assure business components of the practice are maintained at an efficient & effective level.
- Lives the CARES values at all times.
- High School Diploma or GED required.
- 2 to 3 years of previous secretarial/clerical required.
- Computer knowledge and skills including but not limited to Outlook and Microsoft Word required.
- OR scheduling preferred.
- ICD-10 and CPT coding experience preferred.
- Experience in a medical office setting preferred.
- 2 to 3 years of previous OR scheduling experience preferred.
Skills
- Communication
- Prioritizing assignments
- Customer service
- Collaboration
- Health care insurance knowledge
- Time management
- Keyboarding
- Multi-tasking
- Computer proficiency
- Microsoft Outlook
- Microsoft Word
- OR scheduling
- ICD-10 coding
- CPT coding
Work Type
- Full-time
Experience Level
- 2-3 years
Education Level
- High School Diploma or GED
Salary/Compensations
- $19.00 - $25.00 per hour
About the Company
- Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.
Equal Opportunity
- Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.
