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About the Role

As a Jewelry Consultant, you will provide an exceptional customer experience by guiding clients through the sales process via in-person and virtual appointments, phone, or live-chat. You will assist customers in finding their ideal jewelry match from our luxury product line, meeting and exceeding sales targets in a fast-paced environment, and creating personalized experiences during significant life moments.

Responsibilities

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing the mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

A passion for the customer and providing the best possible experience.
A drive to exceed goals and sales targets.
Attention to detail in a fast-moving work environment.
Clear and concise communication skills, whether in person, via email, or chat.
Ability to work collaboratively as a team player.

Skills

Sales strategies
Product knowledge
Customer service
Lead management
Communication
ERP system usage

Location

Brooklyn, NY

Work Type

In-person
Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$24 - $26 per hour

Benefits

Excellent training program
Endless opportunities for career growth
Competitive compensation
Regular 1-on-1s with manager
Variety of training opportunities
Annual 360 review process
Consistent weekly hours
2 consecutive days off
Lifestyle Spending Account for wellness expenses
Company-sponsored learning in leadership, professional skills, diversity & inclusion
Tuition reimbursement for role-specific trainings
Employee Discounts on jewelry
Sales Incentive Programs
Access to mental health resources
Employee Assistance program with 24/7 counseling
Giving back and volunteer opportunities
Medical, Dental, and Vision insurance plans
401k match
3 weeks of PTO in the first year
Paid parental leave
100% employer-paid Disability and Life insurance
Pre-Tax Commuter Benefits

About the Company

Brilliant Earth's mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
We believe in creating jewelry you can feel good about wearing, without compromising between quality and conscience.
We are hard-working team players that welcome challenges and rise to any occasion.
Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins.
As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company.

Equal Opportunity

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way.
At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team.
It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws.
We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.
Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job.
Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.