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About the Role

The Receptionist serves as the "Director of First Impressions," providing the highest level of service to corporate employees and visitors by greeting, assisting, and managing inbound calls. This role supports a customer-facing project, requiring interaction with employees, visitors, and clients daily to ensure an exceptional customer experience. The Receptionist will also assist in other areas such as Mail/Shipping Operations, Hospitality, and general office/facilities support.

Responsibilities

• Provide 5-star customer service to all employees and visitors through all forms of communication.
• Log visitors into the registration system.
• Activate temporary badges for employees who have forgotten, lost, or are experiencing issues with their access badge.
• Issue facility access cards to employees.
• Prioritize incoming calls and escalate customer service issues through the appropriate chain of command.
• Ensure company phone and speed dial lists remain current.
• Provide light administrative support, including scheduling meeting rooms, ordering catering, and assisting other teams with tasks such as envelope labeling, compiling manuals, and other administrative projects.
• Proactively seek additional work during downtime.
• Build professional relationships with customers and cross-functional teams.
• Maintain a clean, organized, and welcoming reception area, including visitor reading materials.
• Maintain professionalism and composure when interacting with callers and visitors.

Requirements

• High School Diploma (or equivalent) required.
• 1–3 years of previous work experience required, with a strong preference for administrative, reception, concierge, or customer-facing experience.
• Previous retail customer service experience is prefered to support an upcoming customer-facing project.
• Ability to work assigned hours as determined by the manager.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Superb written and verbal English communication skills.
• Customer-focused, task-driven personality.
• Ability to multitask and prioritize assignments and customer needs.
• Proficiency with, or ability to quickly learn, computer-based systems including multi-line phone systems, PC/Mac environments, Microsoft Office, multifunction printers/scanners, and other office equipment used in SPS service areas.
• Maintain a professional appearance and attitude at all times.
• Adhere to all company policies and procedures.
• Fine and gross motor skills, including the ability to grasp, lift, carry, and move packages using a standard wheeled cart with a load capacity of up to 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity to operate office equipment such as phones, copiers, scanners, and binding equipment.
• Ability to frequently lift or move 40 lbs. or more.

Skills

• Customer satisfaction
• Integrity and business ethics
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Professional attitude and appearance
• Strong organizational and time management skills
• Ability to maintain confidentiality
• Strong attention to detail
• Ability to effectively manage multiple priorities and ongoing tasks
• Results-oriented mindset
• Works well with both internal (SPS) and external (client) teams
• Able to follow instructions and adapt to changing priorities in a customer service environment
• Proficiency with computer-based systems including multi-line phone systems, PC/Mac environments, Microsoft Office, multifunction printers/scanners, and other office equipment

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1-3 years

Education Level

• High School Diploma

Salary/Compensations

• $20—$23 CAD

Benefits

• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Legal Program
• Identify Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts
• Paid Time Off

About the Company

• SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
• Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
• Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

• At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
• SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
• SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.