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About the Role
As a Senior Client Solutions Manager, you will build and deepen relationships with respected brands, owning the client journey from adoption to strategic growth. You will ensure clients maximize value from the BN Influencer platform and expand their employee advocacy programs, serving as a trusted strategic advisor.
Responsibilities
- Own and cultivate senior-level relationships with key enterprise clients.
- Understand client business objectives, organizational structure, and success metrics.
- Drive client retention and satisfaction by demonstrating program value.
- Identify and lead expansion opportunities—upsell, cross-sell, and program growth.
- Build multi-threaded relationships across client organizations.
- Develop and execute customized adoption strategies for clients.
- Lead enablement sessions and ongoing training for clients.
- Translate client business goals into platform-specific strategies.
- Partner with Product and Support teams to surface client feedback and advocate for enhancements.
- Monitor platform usage data to identify adoption gaps and develop plans.
- Own the development and execution of advanced employee influencer program strategies.
- Lead QBRs, growth planning sessions, and program maturity conversations.
- Deliver consultative thought leadership on employee advocacy and creator marketing.
- Direct cross-functional teams in the execution of complex programs.
- Define success metrics, timelines, and deliverables using project management tools.
- Mitigate risks, remove roadblocks, and adapt plans dynamically.
Requirements
- 6+ years in a client-facing role within marketing, advertising, social media, or SaaS tech platforms.
- Track record of growing and retaining enterprise accounts.
- Demonstrated ability to build deep, lasting client relationships and grow accounts.
- Strong strategic thinking with a proven ability to translate client business needs into platform-specific solutions.
- Advanced stakeholder management skills; comfortable navigating enterprise organizations and managing competing priorities.
- Proficiency in project management tools (e.g., Asana, Jira) and collaboration platforms.
- Data fluency—comfortable with analytics, performance metrics, and ROI storytelling.
Skills
- Client Relationship Building
- Strategic Advising
- Platform Strategy
- Adoption Strategies
- Employee Advocacy Programs
- Creator Marketing
- Project Management
- Stakeholder Management
- Data Analysis
- ROI Storytelling
Experience Level
- Senior
Salary/Compensations
- $80,000-$110,000 base salary
Benefits
- Impactful Work
- Innovative Environment
- Career Growth Opportunities
About the Company
- Since 2006, BN (an Augeo company since our acquisition in 2023) has been a leader in social media tech innovation and media excellence.
- BN’s mission is to provide cutting-edge social advertising solutions that allow brands to maximize their brand voice on social media and drive meaningful results.
- BN offers BN Influencer, BN Ads (in-house media agency), and BN Innovate (tech innovation hub).
- BN Innovate partners with social platforms and brands including Amex, Meta, TikTok, X, Snapchat, and Pinterest.
- BN has offices in Rochester, NYC, Boston, Bentonville, Kansas City, Hyderabad, and Sydney.