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About the Role
Impact Property Solutions is seeking an experienced Operations Manager to partner with and ensure the long-term success of our customers. The Warehouse Manager will become fluent in all company products and promote strategic direction to increase sales and generate revenue and profit.
Responsibilities
- Recruit and hire independent contractors.
- Oversee scheduling and installation assignments.
- Provide support to installation contractors.
- Educate contractors on the “Impact Floors Process” with respect to quality and customer satisfaction.
- Manage the resolution of all customer complaints escalated from customer service.
- Manage shipping and receiving of inventory.
- Maintain and manage safety standards throughout the warehouse.
- Maintain security and integrity of the entire warehouse and all inventory.
- Ensures that the necessary equipment is available and in working order to complete assignments.
- Leads team in conducting daily safety checks on equipment, including forklift trucks, conveyor equipment, and specific portions of tractor-trailer and over-the-road trucks.
- Inspects quality and quantity of supplies and equipment delivered to the team.
- Verifies that outgoing deliveries meet company quality standards, and that order slips match and have the appropriate signatures.
- Keeps team members informed about rules, regulations, policies, and objectives.
- Maintains detailed and accurate work records.
- Collaborates with the team to identify ways to improve department effectiveness; implements viable ideas.
- Resolves conflicts that arise among team members and/or other employees.
- Orders new equipment as requested by management.
- Oversees the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
Requirements
- High School Diploma or GED Equivalent
- Minimum 3 years warehouse experience
- Minimum 2 years in a supervisory role
- Flooring industry experience a plus
- RFMS systems experience a plus
Skills
- Excellent management and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to motivate a team to accomplish objectives.
- Ability to solve conflicts among coworkers.
- Ability to remain organized.
- Basic understanding of records, inventories, and other routine documentation used in the warehouse.
- Thorough understanding of warehouse procedures and regulations.
- Bilingual preferred.
Experience Level
- Minimum 3 years warehouse experience
- Minimum 2 years in a supervisory role
Education Level
- High School Diploma or GED Equivalent
Benefits
- Competitive Health Insurance Plans
- Vision and Dental Plan
- Company paid life insurance
- Generous Paid Time Off Program
- 401(K) / Roth plan with employer match
- Generous PTO plus paid Holidays
About the Company
- Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years.
- Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed.
- Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time.
- This means we provide the right flooring, at the right time.
- Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!